NOTE #1: Last updated 01/20/04 11:30am The most recent updates are in BOLD text below.
NOTE #2: All available work-arounds have been completed. Marketing Services (Communications Dept) and Development Offices will remain without network connectivity until the permanent fix is installed sometime on Tuesday, 1/20.
A Cisco fiber switch located in the Library failed completely about noon today (1/17). This is one of two major fiber switches on campus, providing network service to all the buildings in the southeast corner of campus.
Info Systems is aware of the problem and is working to obtain a replacement device. It is not clear how long this will take but it is unlikely to be before Tuesday, 1/20.
Network connectivity to the following buildings is affected:
Library
Science Center
Marketing Services (Communications)
Development
Martin House
CTP
Weaver House
Only connectivity to these buildings is affected. All servers remain functional (i.e. Internet, email, calendar, SIS(As400), web, Blackboard, Novell). You just can’t get to them from these buildings.
A Critical Information Alert has been posted and will be updated, along with this log, if/when the status of this outage changes. We apologize for the major inconvenience this places on the campus and assure you that we are working as quickly as possible to resolve the problem.
01/20/04 11:10am Replacement part arrived. About an hour of work will be required to prepare it for installation. We expect to install it between noon and 1:00pm. About a 15-20 minute outage in the affected buildings will be required. A 10 minute “warning” will be sent as a Novell Popup Message that will appear on all Windows computers logged into Novell.
01/19/04 10:00am Successful work-around found for the Science Center, Martin House, CTP, Brunk House, Weaver House. All network connectivity to these buildings has been restored as of 10:00am.
01/19/04 08:00am Successful work-around found for the Library. All network connectivity to the Library has been restored as of 8:00am.
01/18/04 03:45pm Cicso confirms via email that the replacement 3508 switch has been prepared for shipment to EMU. It is likely that it will arrive Tue morning, 1/20.
01/17/04 04:00pm TAC opened with Cisco. They will send replacement hardware. Will be to FedEx by Monday and to us by Tuesday. Likely by 11am, but contract only requires by 4pm.
01/17/04 03:00pm Cause found and notice of failure published on Outage Log, Critical Info Alert and Special Notices on Connection page.
01/17/04 02:15pm Problem first investigated by Info Systems