UPDATE: Upgrade is complete and has been successful. Operations have been tested, but please reach out to helpdesk@emu.edu if you run into issues after this morning.

This Thursday, June 4th, from 9-10 am, is a scheduled Information Technology outage for Papercut in order to perform a necessary upgrade. Papercut will be unavailable during this time, which will result in an outage of all network printing, copying, and scanning on the Harrisonburg campus. The Lancaster site will be unaffected. Please make sure to do any needed prints or copies before this time, or you will have to wait till after the upgrade is complete.

If you have difficulty printing after the upgrade, please reboot your computer to trigger a restart of your Papercut client software.

If you have questions or concerns, please email the Information Technology Helpdesk: helpdesk@emu.edu.

Afternoon UPDATE: Our site should be back to normal as of a bit before 11:30 am today.  Please reach out to helpdesk@emu.edu if you have any issues or questions.

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UPDATE: The work was completed overnight but the theme for our site is still being restored along with some plugins/functionality.  We will make another update once these are all working!  Sorry for the trouble.  Please contact helpdesk@emu.edu if you have any questions.  Thanks!

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On Wednesday May 6, 2026 at 8 pm until Thursday May 7, 2026 at 4:00 am Moodle will be unavailable due to infrastructure upgrades. The plan is to have Moodle available again by the early morning of May 7th.

Users will not notice any changes in terms of how Moodle looks.

Contact the Helpdesk if you have questions or concerns.

Our Moodle vendor will be performing a small upgrade of the PHP version, the Turnitin plugin version, and a Moodle point release version. The upgrade will happen overnight, and the site will only be down for a few mins. Please contact helpdesk@emu.edu if you have any questions. Thanks!

IT is investigating an issue that is not allowing mail to go out for any service that uses our internal mail server: Broadcast emails, emails from myEMU, email to print, scan to email, and Mailroom notifications. Moodle and Navigate should not be affected. We are working to get this back up and running as soon as possible!

UPDATE: Services should be back up and running again. Thanks for your patience!

There is an ongoing worldwide outage affecting some of Microsoft’s services, including how you log in to your EMU account and Microsoft Authenticator. Reports of slowness when doing this have been reported so far. We will post an update once the outage is over.

Update: The outage has been mitigated by Microsoft, and services are now back up this morning, operating as normal. Please reach out to helpdesk@emu.edu if you are still having trouble.

Update 10/27/2025 8:50 AM: The issue has been resolved. myEMU is now available off campus.

10/26 myEMU is accessible on Campus and via VPN. myEMU is not accessible off campus.

Helpdesk, Moodle, and Navigate are still available while myEMU is not accessible. Here are links to use these products:

• Helpdesk https://emu.teamdynamix.com/TDClient/368/Portal/Home/
• Moodle https://moodle.emu.edu/
• Navigate https://emu.campus.eab.com/home

Service restored at 8:40PM

IT is currently working on restoring services on SISDB.