All posts by admin

Scheduled: Moodle outage

Uncategorized

Afternoon UPDATE: Our site should be back to normal as of a bit before 11:30 am today.  Please reach out to helpdesk@emu.edu if you have any issues or questions.

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UPDATE: The work was completed overnight but the theme for our site is still being restored along with some plugins/functionality.  We will make another update once these are all working!  Sorry for the trouble.  Please contact helpdesk@emu.edu if you have any questions.  Thanks!

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On Wednesday May 6, 2026 at 8 pm until Thursday May 7, 2026 at 4:00 am Moodle will be unavailable due to infrastructure upgrades. The plan is to have Moodle available again by the early morning of May 7th.

Users will not notice any changes in terms of how Moodle looks.

Contact the Helpdesk if you have questions or concerns.

Unscheduled: Email trouble for internal services

Uncategorized

IT is investigating an issue that is not allowing mail to go out for any service that uses our internal mail server: Broadcast emails, emails from myEMU, email to print, scan to email, and Mailroom notifications. Moodle and Navigate should not be affected. We are working to get this back up and running as soon as possible!

UPDATE: Services should be back up and running again. Thanks for your patience!

Unscheduled: Microsoft outage

Uncategorized

There is an ongoing worldwide outage affecting some of Microsoft’s services, including how you log in to your EMU account and Microsoft Authenticator. Reports of slowness when doing this have been reported so far. We will post an update once the outage is over.

Update: The outage has been mitigated by Microsoft, and services are now back up this morning, operating as normal. Please reach out to helpdesk@emu.edu if you are still having trouble.

Unscheduled: No myEMU Access from off-campus locations

Uncategorized

Update 10/27/2025 8:50 AM: The issue has been resolved. myEMU is now available off campus.

10/26 myEMU is accessible on Campus and via VPN. myEMU is not accessible off campus.

Helpdesk, Moodle, and Navigate are still available while myEMU is not accessible. Here are links to use these products:

Unscheduled: Moodle File Picker, Grader, Theme & Google Drive Integration Issues

Blackboard/Moodle

October 8, 2025, 9:00 pm:

  • The Moodle “Space” theme has been restored.
  • Access to browse your Google Drive files using Moodle’s Google Drive plugin has been discontinued by Moodle in response to Google’s continuing efforts to protect user data.
  • Please contact helpdesk@emu.edu with any questions.

October 1, 2025: IT has reached out to Space Theme support, requesting an update that will allow EMU to use the Space Theme and have a working Grader and File Picker. IT will implement the Space Theme once it has been updated by support.

September 30, 2025: Moodle support traced the File Picker issue to the Space Theme that was implemented in May. IT has reverted to the Boost theme in order to restore File Picker functionality. 

September 29, 2025: The Helpdesk began receiving reports about issues using the File Picker and Grader in Moodle. IT staff reached out to Moodle support.

Scheduled myEMU, J1, PowerFAIDS

myEMU, Student Information System (Jenzabar EX), Student Information System (SIS)

Progress Notes:

10:05 PM all VMWare servers are now available

9:30 PM J1 Web & the reportserver are now available. Other VMs are still recovering

9:25 PM J1 Desktop, myEMU, & PowerFAIDS are now available. J1Web is not currently available.

9:20 PM Progress is being made. But myEMU, J1, and PowerFAIDS are still not available

8:55 PM Maintenance is taking longer than originally planned. MyEMU, J1, and PowerFAIDS are currently unavailable.

Helpdesk, Moodle, and Navigate are all available. Here are links to use these products:

7:24 PM SISDB has been shut down for maintenance

Original outage message:

SISDB will be shut down this evening for a brief period for VMware maintenance starting at 7 PM. All databases hosted on SISDB will be unavailable while the server is down. Users will not be able to use J1, myEMU, PowerFAIDS, and other applications relying on SISDB databases.