Category Archives: Student Information System (SIS)

Scheduled: SISDB Maintenance

6:12 AM Update: SQL Server has restarted. All services other than DBAmp and the Salesforce Backups database are now available. Ungoing work with configuring DBAmp will take several hours

DB Amp needs to be upgraded to continue transferring data from Salesforce to SQLServer. Other items relying on SQL Server (Jenzabar, PowerFAIDS, myEMU, …) will not work during the upgrade.

Upgrade will start at 6 AM11/24/2022 (Thanksgiving morning). Planned completion is 6:15AM on 11/24/2022.

Scheduled: myEMU & J1

Updates:

1:30 PM Update complete. J1 working (EMU computers, RDS server, and appstream). myEMU working. CashNET working. Scheduled J1 jobs now on schedule.

10:45 AM Update is nearly complete. J1, myEMU, and CashNET are all working. Still testing scheduled jobs. Appstream is running the old J1 client software so cannot connect to the current database.

8:45 AM Update still in progress. myEMU available, CashNET still being tested but appears to be working, J1 available for interactive use. J1 scheduled jobs are not working. J1 on Appstream is not available.

7 AM Upgrade Still in progress DSU is now complete. You may receive a notice that J1 2022.1 has been installed on your machine as well as Patch 3. You may be able to connect to J1 with it. While the new software functions not all data in the database is finished being updated, so data in some places may not be correct.

8 AM MyEMU available, J1 update is still in progress, but you are welcome to use it. CashNET still needs to be updated. Permissions in J1 still need to be updated.

6 AM Upgrade proceeding normally. We have been running the Database Structure Update(DSU) for one hour. All activity in myEMU and J1 is restricted as the structure of the database is changed.

Original

Monday, Oct 10th at 4:15 AM until 1PM is a scheduled information system outage for the Student Information System (Jenzabar J1). myEMU will be unavailable for a shorter period from 4:30 AM until 10 AM. EMU will be upgrading Jenzabar One and myEMU. J1 will be unavailable during this time.

This outage is for J1 and myEMU. EMU payment processing (CashNET) is dependent on J1 and myEMU and will be down during the J1 outage. PowerFAIDS interface to J1 will not work during the upgrade. Other systems should not be affected.

If you use the J1 client, please quit the client before you leave work on Friday. If the client is running during the upgrade, you may need to restart your computer after the upgrade for J1 to work correctly.

We are upgrading from Jenzabar 2021.3 to 2022.1 to fix bugs affecting registration and the business office.

Other features added by the 2022.1 upgrade include:

  • Increased functionality in the J1 Web product
  • Create Student Update process has improved performance
  • New gender and identity options
  • Pronoun tracking

Scheduled: myEMU, J1, PowerFAIDS, and all databases hosted on SISDB

On Saturday, June 26th, 6 AM until 6 PM is a planned information systems outage to upgrade servers. Not all databases will be down for the entire time. The hope is to have myEMU back in a few hours.

The SSRS report server, myEMU, J1, Powerfaids, CashNET, and all databases hosted on SISDB will be affected.

We are sorry for the inconvenience this will cause, but it is necessary that EMU upgrade its servers in order to continue using Jenzabar, the campus portal (myEMU), and financial aid software (PowerFAIDS). Thank you for your patience.  If you have any questions please email the Helpdesk, helpdesk@emu.edu

7:50 Work is continuing. J1 Desktop is now available

12:10 PM Work is continuing. J1 Desktop and PowerFAIDS currently available. myEMU is not currently available.

3:45 PM MyEMU, SSRS Reports, J1 Desktop, J1 Web, PowerFAIDS are all available. Still working on scheduled jobs and other databases. myEMU will require additional maintenance work in the future.

5:30 PM Work is continuing and will be until 10 PM. Tasks still to be done are recreating linked servers, fixing problems with permissions, and recreating scheduled jobs. All databases hosted on SISDB are now online. MyEMU, SSRS Reports, J1 Desktop, J1 Web, and PowerFAIDS are all working.

6:00 PM Work is continuing. The Jenzabar play database is at the wrong version. It will not be available for a few hours. The Jenzabar production database and other database will continue to be available while work continues on the server.

11:55 PM Work will resume in the morning. Current issues: database mail is not working consistently, only some scheduled jobs are running, play database is at wrong version. MyEMU, SSRS Reports, J1 Desktop for Production, J1 Web, and PowerFAIDS are all working.

7 AM Sunday – Work has resumed on upgrade. The Jenzabar play database has been reverted from the 2021.1 test environment to a J1 2020.3 version. The normal uses of play can resume. Testing of J1 2021.1 is no longer possible. Work is continuing on database mail, database alerts, SQL agent job scheduling, and linked servers. MyEMU, SSRS Reports, J1 Desktop for Production, J1 Web, and PowerFAIDS are all working.

10 AM Sunday Database mail is now working in most situations. Still working on SQL agent job scheduling, and linked servers.

12 AM Progress is being made on SQL agent jobs. Linked servers still need to be worked on.

4 PM LDAP synchronization with J1 is not working. Link server between SQL Server and Salesforce is not working. All other linked servers are functioning. Most SQL agent jobs are now working. Work is continuing on the SQL Agent jobs which are failing. MyEMU, SSRS Reports, J1 Desktop for Production, J1 Web, and PowerFAIDS are all working.

6 PM All known problems with scheduled jobs have been resolved. There are likely additional problems that we have not found yet. Some scheduled times over the weekend were skipped. Some jobs ran over the weekend but failed to send the normal email. Continuing to work on other problems.

8 PM LDAP sync with J1 is now working.

12 PM Camel Salesforce integration has resumed. Salesforce linked server appears to be working, but some scripts that EMU uses need to be rewritten for the new version of DBAmp software. Some scheduled jobs are running but not able to record activity in a log file. Work will resume on Monday.

1:30 AM Monday Problem with scheduled jobs unable to write log files has been resolved. The only known problem at this point is with salesforce backup scripts.

Scheduled: myEMU & J1

Monday, Jan 4, 6 AM until noon is a scheduled information system outage for the Student Information System (Jenzabar J1) and myEMU. EMU will be upgrading Jenzabar One and myEMU. J1 will be unavailable during this time.

myEMU will be down from 6 AM until approximately 10AM.  It may have limited functionality when it is available.

This outage is for J1 and myEMU. EMU payment processing (CashNET) is dependent on J1 and myEMU and will be down some during the J1 outage. PowerFAIDS interface to J1 will not work during the upgrade. Other systems should not be affected.

If you use the J1 client, please quit the client before you end work before Christmas break. If the client is running during the upgrade, you may need to restart your computer after the upgrade for J1 to work correctly.

This update:

  • Includes a partial update of tax information necessary to pay employees in 2021
  • Mandatory tax form updates
    • There is a new 1099-NEC form which replaces some 1099-MISC forms
    • 1099 MISC form update
    • 1099R
    • 1099Q
    • 1098-T
    • W2
    • 1095C
  • More extensive use of legal names in J1
  • Support for Test Location Type
  • Fixes some interface problems between J1 and the software EMU uses for financial aid
  • Modifies Manage Holds window to allow custom queries based on stored procedures

 

7:30 AM update: Upgrade is in progress. Both myEMU and J1 Desktop are not currently available.

8:40 AM Update: Upgrade is currently running behind schedule. Still looking to finish myEMU about 10AM and J1 Desktop at noon.

10:15 AM J1 desktop is available for use.  The myEMU upgrade is still in progress.

11:30 Both J1 and myEMU are available for use.

 

If you have questions or concerns, please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357.

 

 

Schedule Outage: PowerFAIDS

This outage only affects staff in Financial Aid.

PowerFAIDS will be upgraded from version 25.3 to 25.4 on Tuesday evening, July 7.

The server upgrade will start at 7PM on Feb 11. The server upgrade should be completed in thirty minutes.

Users will have to use the new PowerFAIDS 25.4 client to connect to the upgraded server.

The upgrade includes:

  • Ability to distribute Higher Education Emergency Relief Funds (HERRF) provided by the CARES Act
  • New fund attribute that Can Exceed Original Need and Budget (Excluded from EFA).
  • Ability to manually add a fund with this new attribute to the Student module packaging view.
  • Ability to add a fund with this new attribute through the Batch Module>Add Award process.
  • Ability to add a fund with this new attribute through the External Award load process and the External Award Data Entry Table.
  • Support for COD Loans with First Disbursement On or After October 1, 2020

Scheduled: myEMU & J1

Monday, July 13, 4 AM until noon is a scheduled information system outage for the Student Information System (Jenzabar J1) and myEMU. EMU will be upgrading Jenzabar One and myEMU. J1 will be unavailable during this time; myEMU will have limited functionality.

We expect to have myEMU available by 10 AM.

This outage is for J1 and myEMU. EMU payment processing (CashNET) is dependent on J1 and myEMU and will be down some during the J1 outage. Other systems should not be affected.

If you use the J1 client, please quit the client before you end work on Friday (July 10). If the client is running during the upgrade, you may need to restart your computer after the upgrade for J1 to work correctly.

If you have questions or concerns, please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357.

 

Update 11:30 AM, both myEMU and J1 are available for use.  IS is continuing to do some additional work on the upgrade, but users are welcome to use either product.

 

Schedule Outage: PowerFAIDS

This outage only affects staff in Financial Aid.

PowerFAIDS will be upgraded from version 25.1 to 25.2 on Tuesday Morning, Feb 11.

The server upgrade will start at 7AM on Feb 11. The server upgrade should be completed in twenty minutes.

Users will have to use the new PowerFAIDS 25.2 client to connect to the upgraded server.

The upgrade includes:

  • Official 2020-2021 Pell Grant Payment and Disbursement Schedules
  • Support for the 2020-2021 College Financing Plan (CFP) in PowerFAIDS and Net Partner Student
  • Enhanced Batch Wizard Ability to Adjust Awards to Zero
  • Creating Student Records in Outside Systems Using an API

Scheduled: myEMU & J1

Monday, December 23, 7 AM until 1 PM is a scheduled information system outage for the Student Information System (Jenzabar J1) and myEMU. EMU will be installing a year-end update. J1 will be unavailable during this time; myEMU will have limited functionality.

We expect to have myEMU available by 10 AM.

This outage is for J1 and myEMU. EMU payment processing (CashNET) is dependent on J1 and myEMU and will be down some during the J1 outage. Other systems should not be affected.

If you use the J1 client, please quit the client before you leave work for break. If the client is running during the upgrade, you may need to restart your computer after the upgrade for J1 to work correctly.

If you have questions or concerns, please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357.

This update is crucial so that EMU can correctly figure taxes and pay employees in 2020. It is also necessary so that EMU can issue W2, 1095C, and 1098T reports in January.

We are sorry for the disruption on December 23rd, but we must update J1 before next year.
We will try to minimize the amount of time the system is down. Our goal is to minimize disruption for faculty, staff, and students.

Update: 10 AM: MyEMU is now available, we are still working on J1
Update: 11:30 AM: J1 is available for use, but IS is continuing to examine the system and correct any problems we find

Scheduled: myEMU and EX

Friday, December 28, 5:30 AM until noon is a scheduled information system outage for the Student Information System (Jenzabar EX) and myEMU. We will be installing a year-end update. EX will be unavailable during this time; myEMU will have limited functionality.

We hope to minimize the amount of time the system is down. Our goal is to minimize disruption for faculty, staff, and students.

We expect to have myEMU available by 9AM.

This outage is for only EX and myEMU. Other systems should not be affected.

If you use the EX client, please quit the client before you leave work for break. If the client is running during the upgrade you may need to restart your computer after the upgrade for EX to work correctly.

If you have questions or concerns please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357.

This update is necessary so that EMU can issue W2, 1095C, and 1098T reports in January.

Updates:

10 AM 12/28/2018 Both EX and myEMU are available, although the Information Systems department is continuing to test and verify the upgrade.

To use EX you must have the EX 7.2.4 client installed on your PC. The install should happen automatically. If your PC was off during the break, the new version of EX will install a few minutes after your machine is started.

Scheduled: myEMU and EX

Wednesday, March 7, 6:00 AM to noon is a scheduled information systems outage for the Student Information System (Jenzabar EX) and myEMU. We will be installing a major upgrade. EX will be unavailable during this time; myEMU will have limited functionality.

Please note the outage occurs during business hours. We have scheduled this in close consultation with EX module managers and to occur during Spring Break. We regularly review our outage procedures to minimize disruption for faculty, staff, and students.

This outage is for only EX and myEMU. No other systems will be affected.

If you use the EX client, please quit the client before you leave work Tuesday. If the client is running during the upgrade you may need to restart your computer after the upgrade for EX to work correctly.

If you have questions or concerns please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).

8:40 AM The EX client package is currently being deployed to users machine. Once you have received the new EX client. It is fine to start using EX.

10:30 Both my EMU and EX should be functioning. If you encounter difficulties with using EX please create a ticket at:

https://helpdesk.emu.edu/jira/servicedesk/customer/portal/4