UPDATE: The problem was resolved around 6:55 PM.

The network is down at main campus. I.T. is investigating.

UPDATE 9:33 AM: EMU-iot is back to normal.

We are currently experiencing technical difficulties with the EMU-iot network. The IT Department is actively investigating the issue and working to restore full connectivity as quickly as possible. We appreciate your patience.

The IT Department is aware of an issue affecting the PaperCut scanning feature. Currently, when users scan a document on a copier and send it to an email address, PaperCut logs the scan but fails to deliver the email. IT is actively investigating a communication issue between the PaperCut and email servers. Trying to resolve the issue as quickly as possible.

UPDATE: Upgrade is complete and has been successful. Operations have been tested, but please reach out to helpdesk@emu.edu if you run into issues after this morning.

This Thursday, June 4th, from 9-10 am, is a scheduled Information Technology outage for Papercut in order to perform a necessary upgrade. Papercut will be unavailable during this time, which will result in an outage of all network printing, copying, and scanning on the Harrisonburg campus. The Lancaster site will be unaffected. Please make sure to do any needed prints or copies before this time, or you will have to wait till after the upgrade is complete.

If you have difficulty printing after the upgrade, please reboot your computer to trigger a restart of your Papercut client software.

If you have questions or concerns, please email the Information Technology Helpdesk: helpdesk@emu.edu.

Afternoon UPDATE: Our site should be back to normal as of a bit before 11:30 am today.  Please reach out to helpdesk@emu.edu if you have any issues or questions.

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UPDATE: The work was completed overnight but the theme for our site is still being restored along with some plugins/functionality.  We will make another update once these are all working!  Sorry for the trouble.  Please contact helpdesk@emu.edu if you have any questions.  Thanks!

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On Wednesday May 6, 2026 at 8 pm until Thursday May 7, 2026 at 4:00 am Moodle will be unavailable due to infrastructure upgrades. The plan is to have Moodle available again by the early morning of May 7th.

Users will not notice any changes in terms of how Moodle looks.

Contact the Helpdesk if you have questions or concerns.

UPDATE: The phone system is working again now.

Internal, outbound and inbound calls are not working, and some phones are showing “unregistered”.

I.T. is investigating.

The Wi-Fi in Northlawn 3rd and 4th floors will be down for a few minutes in the early afternoon on March 4.

Our Moodle vendor will be performing a small upgrade of the PHP version, the Turnitin plugin version, and a Moodle point release version. The upgrade will happen overnight, and the site will only be down for a few mins. Please contact helpdesk@emu.edu if you have any questions. Thanks!

The Wi-Fi will be down for 10-15 minutes on March 2, 2026 sometime between 8 and 12 AM for maintenance. This will only affect the following buildings:

Bomberger House
Cedarwood
Elmwood
Guest House – Heatwole I
Heatwole II
Mt Clinton Apartments
Maplewood
Northlawn
Parkwood Apartments
Redmond House
Suter House
Suter II House
Village Apartments

Maintenance is scheduled for the network in Elmwood between 6:45 AM and 7:30 AM on 1/20/26. The wired and wireless network will be down for up to 15 minutes during that time period.