UPDATE 10:30AM: The phone system is working again now.
We are currently experiencing an outage with the phone system. IT is investigating.
All posts by Information Systems
Scheduled: PaperCut Upgrade 9/17/25 9:00AM – 11:00AM
UPDATE: Upgrade is complete and has been successful. Operations have been tested, but please reach out to helpdesk@emu.edu if you run into issues after this morning.
Next Wednesday, September 17, from 9-11 am, is a scheduled Information Technology outage for Papercut in order to perform a necessary upgrade. Papercut will be unavailable during this time, which will result in an outage of all network printing, copying, and scanning on the Harrisonburg campus. The Lancaster site will be unaffected. Please make sure to do any needed prints or copies before this time, or you will have to wait till after the upgrade is complete.
If you have difficulty printing after the upgrade, please reboot your computer to trigger a restart of your Papercut client software.
If you have questions or concerns, please email the Information Technology Helpdesk: helpdesk@emu.edu.
Unscheduled: J1
Update: J1 should be working like normal again.
J1 is currently not working…your log-in will hang and eventually error out. IT is aware and currently working on this issue. Sorry for the trouble!
Scheduled Outage: Moodle upgrade
Update: work is now complete as of 6 pm on 5/13. Please let us know if you have any questions by reaching out to helpdesk@emu.edu. Thanks!
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On Tuesday, May 13, 2025, we will be upgrading Moodle to version 4.5. Moodle will be unavailable during the upgrade.
The upgraded Moodle will see user interface improvements, course editor upgrades, and easier access to external tools like Panopto and Voicethread. Release notes can be found here.
If you have questions, please email helpdesk@emu.edu.
Unscheduled: Broadcast email system
Update: The issues with the direct email function for authorized users in the Broadcast email system has been resolved as of 11AM on 4/16.
The direct email function is currently not working, and IT is working on fixing this issue. Users can still use emu.edu/broadcast, but this will not support sending from a shared mailbox. Please contact helpdesk@emu.edu if you have any questions. We apologize for the inconvenience.
Unscheduled: Email-to-print outage
Update 3/3/23 10:37AM: Email-to-Print is working again. If you have previously submitted a job that did not go through, you should get your confirmation email today.
Email to print is currently experiencing issues. Emails are being received but are not being passed to Papercut. Please do not resend jobs.
IS is investigating and will provide an update once we know more.
Unscheduled: Email-to-Print not working
Update 2/24/23 12:15PM: Email-to-Print is working again. If you have previously submitted a job that did not go through, you should get your confirmation email by 12:30
Email-to-Print is current not working for all users. IS is investigating the issue and will provide an update once we know more.
Unscheduled: Broadcast Messaging System
Update 1/24/23 8:00PM – Broadcast messaging functionality has been restored.
Original – Sending broadcast messages from Gmail or another web client is currently not functional and IS is investigating. In the meantime, broadcast messages should be sent from the broadcast messaging web interface (emu.edu/broadcast)
Scheduled Outage: Wireless Connectivty and Network Connectivity
Update: IS found additional problems that could not be resolved with this upgrade, and the upgrade was not successful. IS will be using the new information found in this procedure to continue working toward a solution. All services were restored by 12:45 am on July 8.
On Thursday, July 7, 2022, the servers that provide users with wireless connectivity to the EMU network and access to the broader Internet will be down. Maintenance will begin at 7:00 PM and the upgrade should take no longer than an hour. Wireless connectivity and access to the broader Internet will be affected for most if not all users.
Please reach out to helpdesk@emu.edu with any questions or concerns.
Unscheduled outage: Moodle
There is currently an issue that does not allow users to log-in to Moodle. Please standby as we are working on this to restore service as soon as possible.