Category Archives: Copiers (PaperCut)

Scheduled: Copier Upgrades

On September 28 and October 2, 31 new copiers will be delivered to upgrade devices that are five years old. IS will be working with Ricoh to set up the new devices as soon as possible to provide as little disruption to your printing, copying and scanning needs. The device being replaced will be removed October 5th or 9th.

Here is the list of devices impacted on each date. 

Sep 28, 2023
ATH-01 – Ready to Use
BIBLE-02 – Ready to Use
BUS-OFF-01 – Ready to Use
CC-01 – Ready to Use
DEV-01 – Ready to Use
GRADCOUN-01 – Ready to Use
LANG-LIT-01 – Ready to Use
LIB-PUB-01 – Ready to Use
LIB-REF-01 – Ready to Use

MUSIC-02 – Ready to Use
NURSE-03 – Ready to Use
SC-04 – Ready to Use
SEM-02 – Ready to Use
SEM-05 – Ready to Use
SOC-03 – Ready to Use
STULIFE-04 – Ready to Use
Oct 2, 2023
ADM-01 – Ready to Use
AS-01
BIO-MED-01 – Ready to Use
BUS-ED-01 – Ready to Use
CAFE-01 – Ready to Use
CC-03 – Ready to Use
CJP-WEAV-03 – Ready to Use
COUNSERV-01 – Ready to Use
GRADDEAN-01 – Ready to Use
HILLSIDE-01 – Ready to Use
IS-01- Ready to Use
SEM-LAB-03 – Ready to Use
SEM-OFFICE-02 – Ready to Use

SVCC-03 – Ready to Use
VACA-01 – Ready to Use

A Ricoh tech will be onsite to deactivate the current device and set up the new device. This process will take 30-45 minutes. During this time, printing will not be available. Configuration of the devices will start as the devices are delivered and continue the next day until completed.

Printer names will not be changing, so nothing needs to be changed on computers to use them.  

Scheduled: Papercut Upgrade 4/24/23 7:00AM – 7:30AM

Update 4/24/23 3:00PM: All MFDs have been updated and outage is complete

Update 4/24/23 1:30PM: A certificate change has caused a temporary outage of copying and scanning function on some Ricoh MFDs.

Monday, April 24, 7:00AM to 7:30AM is a scheduled Information Systems outage for Papercut in order to perform a necessary upgrade. Papercut will be unavailable during this time, which will result in an outage of all network printing, copying, and scanning on the Harrisonburg campus. The Lancaster site will be unaffected.

If you have difficulty printing after the upgrade, please reboot your computer to trigger a restart of your Papercut client software.

If you have questions or concerns, please email the Information Systems Helpdesk: helpdesk@emu.edu

Scheduled: Papercut Upgrade 1/4/23 7:30AM-8:30AM

Update 1/4/23 8:15AM: Upgrade was successful, printing functionality restored.

Wednesday, January 4, 7:30AM to 8:30AM is a scheduled Information Systems outage for Papercut in order to perform a necessary upgrade. Papercut will be unavailable during this time, which will result in an outage of all network printing, copying, and scanning on the Harrisonburg campus. The Lancaster site will be unaffected.

If you have difficulty printing after the upgrade, please reboot your computer to trigger a restart of your Papercut client software.

If you have questions or concerns, please email the Information Systems Helpdesk: helpdesk@emu.edu

Scheduled: Papercut Upgrade

Update 10/20/22 8:15AM: Upgrade is complete and all services have been restored

Thursday October 20, 6:00AM to 8:00AM is a scheduled information system outage for Papercut in order to perform a necessary upgrade.  Papercut will be unavailable during this time, which will result in an outage of all network printing, copying, and scanning on the Harrisonburg campus.  Lancaster campus will be unaffected.

If you have difficulty printing after the upgrade, please reboot your computer to trigger a restart of your Papercut client software.

If you have questions or concerns, please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357.

Scheduled: Papercut upgrade

Monday, August 3, 7AM to 8AM is a scheduled information system outage for Papercut in order to perform a necessary upgrade.  Papercut will be unavailable during this time, which will result in an outage of all network printing, copying, and scanning on the Harrisonburg campus.  Lancaster campus will be unaffected.

If you have difficulty printing after the upgrade, please reboot your computer to trigger a restart of your Papercut client software.

If you have questions or concerns, please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357.

Update 8:00AM, the upgrade is complete and all print services are back up and running

Scheduled: Printing, Copying & Scanning Outage (PaperCut Upgrade)

We will be upgrading our printing/copying/scanning software, PaperCut, to a new version on Thursday, May 30 from 7am-8am. Printing, copying and scanning will not be available during this upgrade.

This will not impact the Lancaster site.

Contact the Helpdesk with questions or concerns: helpdesk@emu.edu or (540) 432-4357 (x4357).