Category Archives: Printing

Scheduled Outage: Papercut

Monday, July 11, 6:00AM to 8:00AM is a scheduled Information Systems outage for Papercut in order to perform a necessary upgrade. Papercut will be unavailable during this time, which will result in an outage of all network printing, copying, and scanning on the Harrisonburg campus. The Lancaster site will be unaffected.

If you have difficulty printing after the upgrade, please reboot your computer to trigger a restart of your Papercut client software.

If you have questions or concerns, please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357.

Scheduled: Papercut Upgrade

Update 7:00 AM: Upgrade is complete, printing services have been restored

Tuesday April 20, 6:30AM to 7:30AM is a scheduled information system outage for Papercut in order to perform a necessary upgrade.  Papercut will be unavailable during this time, which will result in an outage of all network printing, copying, and scanning on the Harrisonburg campus.  Lancaster campus will be unaffected.

If you have difficulty printing after the upgrade, please reboot your computer to trigger a restart of your Papercut client software.

If you have questions or concerns, please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357.

Scheduled: Papercut upgrade

Monday, August 3, 7AM to 8AM is a scheduled information system outage for Papercut in order to perform a necessary upgrade.  Papercut will be unavailable during this time, which will result in an outage of all network printing, copying, and scanning on the Harrisonburg campus.  Lancaster campus will be unaffected.

If you have difficulty printing after the upgrade, please reboot your computer to trigger a restart of your Papercut client software.

If you have questions or concerns, please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357.

Update 8:00AM, the upgrade is complete and all print services are back up and running

Scheduled: Printing, Copying & Scanning Outage (PaperCut Upgrade)

We will be upgrading our printing/copying/scanning software, PaperCut, to a new version on Thursday, May 30 from 7am-8am. Printing, copying and scanning will not be available during this upgrade.

This will not impact the Lancaster site.

Contact the Helpdesk with questions or concerns: helpdesk@emu.edu or (540) 432-4357 (x4357).

Scheduled: Multiple system outage

This Saturday, 17 June 2017, from 5pm to 10pm is a scheduled Information Systems outage. We will be upgrading a core network storage device. Many services are affected, including:

  • emu.edu (web site)
  • Jenzabar EX, InfoMaker, and PowerFAIDS
  • myEMU
  • Moodle
  • Network drives (P:, G:, Z:, etc.)
  • Printing on the Harrisonburg campus
  • Phone  and voicemail service on the Harrisonburg campus
  • Remote desktop services
  • Wireless network access

Services not affected include:

  • Internet access
  • EMU Gmail
  • EMU Google Drive and G-Suite.
  • SSC Campus
  • 25Live room scheduling

As always we’ll update this post with any changes.

Please contact the Helpdesk with questions or concerns: helpdesk@emu.edu or 540 432 4357 (x4357 on the Harrisonburg campus). (For best results, please contact us before the outage–our systems will be offline too.)