UPDATE: Power was restored around 3:00 PM.
A power outage in Parkwoods 902 has caused the Wi-Fi to fail in Parkwoods 902 and Bomberger House. IT and Facilities are investigating.
Unscheduled: J1
Update: J1 should be working like normal again.
J1 is currently not working…your log-in will hang and eventually error out. IT is aware and currently working on this issue. Sorry for the trouble!
Planned: brief Wi-Fi Outage
Maintenance is being performed on the Wi-Fi system between 6 PM and 9 PM on 5/14/25. The Wi-Fi will be down for a few minutes.
Scheduled Outage: Moodle upgrade
Update: work is now complete as of 6 pm on 5/13. Please let us know if you have any questions by reaching out to helpdesk@emu.edu. Thanks!
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On Tuesday, May 13, 2025, we will be upgrading Moodle to version 4.5. Moodle will be unavailable during the upgrade.
The upgraded Moodle will see user interface improvements, course editor upgrades, and easier access to external tools like Panopto and Voicethread. Release notes can be found here.
If you have questions, please email helpdesk@emu.edu.
Unscheduled: Partial Wi-Fi Outage
UPDATE: Wi-Fi is fully working again.
The Wi-Fi is not working in some locations.
I.T. is working on fixing it.
Scheduled: Network Upgrade
UPDATE: The network is back on-line as of 5:50 PM.
On Sunday, May 11, 12:30 PM to approximately 7:30 PM, IT will be upgrading the software on a core network device. This will result in an extensive outage of networked technology on campus. Services impacted are:
Phones
Wired Network
Wireless Network
Internet
Printing
Classroom Technology
If you are off-campus some services will remain available, including all Google services, Moodle, Salesforce, and www.emu.edu. However, Jenzabar systems including J1 and MyEMU will not be available on or off campus.
Unscheduled: Broadcast email system
Update: The issues with the direct email function for authorized users in the Broadcast email system has been resolved as of 11AM on 4/16.
The direct email function is currently not working, and IT is working on fixing this issue. Users can still use emu.edu/broadcast, but this will not support sending from a shared mailbox. Please contact helpdesk@emu.edu if you have any questions. We apologize for the inconvenience.
Unscheduled: Slow Internet Access
UPDATE: Internet speed is back to normal as of 8:17 AM.
Internet access is slower than usual. IT is investigating.
Unscheduled: Transfer of Salesforce data to SQL Server is disrupted
Update: The problem has been resolved.
The CData package EMU uses to transfer salesforce data to a SQL Server backup database is not working. EMU is currently working with the vendor to resolve this issue. Most end users will not notice the problem. Some J1 data will be out of sync with Salesforce data until the problem is resolved.
Unscheduled: J1
Update: This problem was resolved for most modules at 12:30PM. EMU is continuing to have problems with: Transaction Groups on the transfer of payment information from one system to another system.
Inserting new records into Jenzabar is failing on several screens. Jenzabar has been contacted. There is no estimate for recovery time.