EMU’s Confluence site is currently unavailable. We are working with support to restore access.
This outage impacts the following:
- EMU Catalog
- EMU Student Handbooks
- EMU Employee Handbook
Scheduled Outage: myEMU
On July 25, 7:00am – 5:00pm, myEMU will be unavailable. IT will be working with Jenzabar to transition myEMU from its current location to a Jenzabar hosted platform.
Scheduled Outage: J1Desktop, J1Web, PowerFAIDs
Beginning Friday, July 24, 5pm and lasting through Monday, July 27, 8am, J1Desktop, J1Web and PowerFAIDs will be unavailable.
IT will be working with Jenzabar to transition our Jenzabar applications from their current location on campus to JaaS (Jenzabar hosted platform).
Instructions on how to access Jenzabar after the migration will be sent to users with permission to access at a later date.
My EMU unavailable and/or slow off campus
UPDATE 9:45 AM: The problem is resolved now and the site is functionally normally.
I.T. is investigating
Unplanned Network Outage
UPDATE: The problem was resolved around 6:55 PM.
The network is down at main campus. I.T. is investigating.
EMU-iot Down
UPDATE 9:33 AM: EMU-iot is back to normal.
We are currently experiencing technical difficulties with the EMU-iot network. The IT Department is actively investigating the issue and working to restore full connectivity as quickly as possible. We appreciate your patience.
Known Issue With Scan to Email – Update: Scan to Email Resolved
The IT Department is aware of an issue affecting the PaperCut scanning feature. Currently, when users scan a document on a copier and send it to an email address, PaperCut logs the scan but fails to deliver the email. IT is actively investigating a communication issue between the PaperCut and email servers. Trying to resolve the issue as quickly as possible.
Scheduled: Firewall Upgrade
UPDATE: All Systems are on-line as of 9:55 AM
On Friday, July 3, from 8:00 am to approximately 5:00 pm, IT will be performing an upgrade to the EMU Firewall. This will result in an extensive outage of networked technology on campus. Services impacted are:
- Classroom Technology
- Internet
- J1
- MyEMU
- Phones
- Printing
- Wired Network
- Wireless Network
If you are off-campus some services will remain available, including all Google services, Moodle, Salesforce, and www.emu.edu.
Unscheduled: Phone system outage
UPDATE 10:30AM: The phone system is working again now.
We are currently experiencing an outage with the phone system. IT is investigating.
Scheduled: PaperCut Upgrade 6/4/26 9:00AM – 10:00AM
UPDATE: Upgrade is complete and has been successful. Operations have been tested, but please reach out to helpdesk@emu.edu if you run into issues after this morning.
This Thursday, June 4th, from 9-10 am, is a scheduled Information Technology outage for Papercut in order to perform a necessary upgrade. Papercut will be unavailable during this time, which will result in an outage of all network printing, copying, and scanning on the Harrisonburg campus. The Lancaster site will be unaffected. Please make sure to do any needed prints or copies before this time, or you will have to wait till after the upgrade is complete.
If you have difficulty printing after the upgrade, please reboot your computer to trigger a restart of your Papercut client software.
If you have questions or concerns, please email the Information Technology Helpdesk: helpdesk@emu.edu.