Known Issue With Scan to Email – Update: Scan to Email Resolved

Uncategorized

The IT Department is aware of an issue affecting the PaperCut scanning feature. Currently, when users scan a document on a copier and send it to an email address, PaperCut logs the scan but fails to deliver the email. IT is actively investigating a communication issue between the PaperCut and email servers. Trying to resolve the issue as quickly as possible.

Scheduled: Firewall Upgrade

Firewall

UPDATE: All Systems are on-line as of 9:55 AM

On Friday, July 3, from 8:00 am to approximately 5:00 pm, IT will be performing an upgrade to the EMU Firewall. This will result in an extensive outage of networked technology on campus. Services impacted are:

  • Classroom Technology
  • Internet
  • J1
  • MyEMU
  • Phones
  • Printing
  • Wired Network
  • Wireless Network

If you are off-campus some services will remain available, including all Google services, Moodle, Salesforce, and www.emu.edu.

Scheduled: PaperCut Upgrade 6/4/26 9:00AM – 10:00AM

Uncategorized

UPDATE: Upgrade is complete and has been successful. Operations have been tested, but please reach out to helpdesk@emu.edu if you run into issues after this morning.

This Thursday, June 4th, from 9-10 am, is a scheduled Information Technology outage for Papercut in order to perform a necessary upgrade. Papercut will be unavailable during this time, which will result in an outage of all network printing, copying, and scanning on the Harrisonburg campus. The Lancaster site will be unaffected. Please make sure to do any needed prints or copies before this time, or you will have to wait till after the upgrade is complete.

If you have difficulty printing after the upgrade, please reboot your computer to trigger a restart of your Papercut client software.

If you have questions or concerns, please email the Information Technology Helpdesk: helpdesk@emu.edu.

SCHEDULED: EMU Firewall Upgrade

Network

UPDATE: Internet service (including access to Jenzabar systems) is on-line. Remote access via client VPN and telephone service is still down. I.T. is working on restoring those services.

On Sunday, May 31, 1:30 pm to approximately 4:30 pm, IT will be performing an upgrade to the EMU Firewall. This will result in an extensive outage of networked technology on campus. Services impacted are:

Phones
Wired Network
Wireless Network
Internet
Printing
Classroom Technology

If you are off-campus some services will remain available, including all Google services, Moodle, Salesforce, and www.emu.edu. However, Jenzabar systems including J1 and MyEMU will not be available on or off campus.

Scheduled: Moodle outage

Uncategorized

Afternoon UPDATE: Our site should be back to normal as of a bit before 11:30 am today.  Please reach out to helpdesk@emu.edu if you have any issues or questions.

—
UPDATE: The work was completed overnight but the theme for our site is still being restored along with some plugins/functionality.  We will make another update once these are all working!  Sorry for the trouble.  Please contact helpdesk@emu.edu if you have any questions.  Thanks!

—

On Wednesday May 6, 2026 at 8 pm until Thursday May 7, 2026 at 4:00 am Moodle will be unavailable due to infrastructure upgrades. The plan is to have Moodle available again by the early morning of May 7th.

Users will not notice any changes in terms of how Moodle looks.

Contact the Helpdesk if you have questions or concerns.