Scheduled: PaperCut Upgrade 9/24/26 9:00AM – 10:00AM

Uncategorized

UPDATE: Upgrade is complete and has been successful. Operations have been tested, but please reach out to helpdesk@emu.edu if you run into issues after this morning.

This coming Thursday, September 24th, from 9-10 am, is a scheduled Information Technology outage for Papercut in order to perform a necessary upgrade. Papercut will be unavailable during this time, which will result in an outage of all network printing, copying, and scanning on the Harrisonburg campus. The Lancaster site will be unaffected. Please make sure to do any needed prints or copies before this time, or you will have to wait till after the upgrade is complete.

If you have difficulty printing after the upgrade, please reboot your computer to trigger a restart of your Papercut client software.

If you have questions or concerns, please email the Information Technology Helpdesk: helpdesk@emu.edu.

Unscheduled: myEMU Directory Slowness

myEMU, Uncategorized

We recently completed a migration of our Jenzabar data to Jenzabar servers to enhance the security of our sensitive institutional data.

As part of this transition, the myEMU directory interface was updated. We are aware that since the migration, some users are experiencing issues with photos not loading and slower search results. Our team is actively working to resolve these performance issues as quickly as possible.

A few quick notes:

  • Login Required: All users will need to be logged into myEMU to access directory information.
  • Progress: We are working on these performance improvements and appreciate your patience as we restore full functionality.

If you encounter any specific issues or need assistance, please feel free to reach out to the IT helpdesk. Thank you for your continued patience.

Scheduled Outage: J1Desktop, J1Web, PowerFAIDs

Student Information System (Jenzabar EX)

Beginning Friday, July 24, 5pm and lasting through Monday, July 27, 8am, J1Desktop, J1Web and PowerFAIDs will be unavailable.

IT will be working with Jenzabar  to transition our Jenzabar applications from their current location on campus to JaaS (Jenzabar hosted platform).

Instructions on how to access Jenzabar after the migration will be sent to users with permission to access at a later date.

Known Issue With Scan to Email – Update: Scan to Email Resolved

Uncategorized

The IT Department is aware of an issue affecting the PaperCut scanning feature. Currently, when users scan a document on a copier and send it to an email address, PaperCut logs the scan but fails to deliver the email. IT is actively investigating a communication issue between the PaperCut and email servers. Trying to resolve the issue as quickly as possible.