UPDATE 10:30AM: The phone system is working again now.
We are currently experiencing an outage with the phone system. IT is investigating.
Monthly Archives: June 2026
Scheduled: Firewall Upgrade
UPDATE: All Systems are on-line as of 9:55 AM
On Friday, July 3, from 8:00 am to approximately 5:00 pm, IT will be performing an upgrade to the EMU Firewall. This will result in an extensive outage of networked technology on campus. Services impacted are:
- Classroom Technology
- Internet
- J1
- MyEMU
- Phones
- Printing
- Wired Network
- Wireless Network
If you are off-campus some services will remain available, including all Google services, Moodle, Salesforce, and www.emu.edu.
Scheduled: PaperCut Upgrade 6/4/26 9:00AM – 10:00AM
UPDATE: Upgrade is complete and has been successful. Operations have been tested, but please reach out to helpdesk@emu.edu if you run into issues after this morning.
This Thursday, June 4th, from 9-10 am, is a scheduled Information Technology outage for Papercut in order to perform a necessary upgrade. Papercut will be unavailable during this time, which will result in an outage of all network printing, copying, and scanning on the Harrisonburg campus. The Lancaster site will be unaffected. Please make sure to do any needed prints or copies before this time, or you will have to wait till after the upgrade is complete.
If you have difficulty printing after the upgrade, please reboot your computer to trigger a restart of your Papercut client software.
If you have questions or concerns, please email the Information Technology Helpdesk: helpdesk@emu.edu.