Update (8:35 am): All phones on campus should be working now.
At this point, it appears all phones on campus are not working. IS is investigating and we will update this post as soon as we know more.
Update (8:35 am): All phones on campus should be working now.
At this point, it appears all phones on campus are not working. IS is investigating and we will update this post as soon as we know more.
1:18pm: The issue has been resolved.
Around 11:45am the phone system became unusable. Users will not be able to receive or place calls. Technicians are working on the issue.
We are currently experiencing a problem with phone.emu.edu. Users are unable to access the website.
Our phone service provider seems to be having an outage that affects us. We are working on a resolution.
On Wednesday, May 13 from 7:30 pm to 9:30 pm, IS will be installing an upgrade to the phone system. This will result in a two hour outage of the ability to make and receive calls from all phones on campus. Voicemail and call forwarding will not be available during this time as well.
On Wednesday May 22, between 6:30-7:30am, a component of the phone system will be upgraded. During the time of the upgrade, inbound and outbound calls will be unavailable. Internal calling will not be affected.
Both Lancaster and Harrisonburg campuses will be affected.
Update: just before 1 pm, service was restored.
The connection which delivers phone service to campus has failed. We have engaged the vendor to fix this issue. Inbound and outbound calling is currently unavailable.
Due to the return of problems with the cable that delivers phone service to campus, service for inbound and outbound calling will fail. We are working with our service provider to find a permanent solution to this problem.
This Saturday, October 20, beginning at 8:00 am we will be updating components of the campus phone system. Between 8 am and 10 am we anticipate there will be several brief periods, 5 minutes or less, during which there will be no dialtone and incoming calls will fail. Aside from this, phones should function normally.
If you have any questions please contact the Information Systems Helpdesk, helpdesk@emu.edu or 540-432-4357
Update: After two weeks without recurrence of the connection related problems, we are closing this outage.
Due to the return of problems with the cable that delivers phone service to campus, service for inbound and outbound calling is unreliable. We are working with our service provider to find a permanent solution to this recurring problem.