All posts by Jason Alderfer

Scheduled outage: major network core software upgrade

UPDATE: As of 2:15 pm the update has been completed and all services have been restored.

On Sunday, August 14 beginning at 12:30 pm IS will be upgrading the software on a core network device. This will result in an extensive outage of technology on campus. All phone, network, and internet access will be unavailable. We recommend no one plan to do office work on campus on Sunday afternoon.

If you are off-campus some services will remain available, including all Google services, Moodle, Salesforce, and www.emu.edu. However, Jenzabar systems including J1 and MyEMU will not be available on or off campus.

If you have questions please email helpdesk@emu.edu.

Scheduled Outage: Moodle

During Fall Break, beginning Friday afternoon on October 22 and lasting through mid-day on Saturday, October 23, Moodle will be unavailable.  Information Systems will be working with a Moodle services provider, MoodleUS, to transition our Moodle software from its current location on campus to a cloud-hosted platform.  

Thank you for your patience and flexibility as we work to maintain and enhance our Moodle service.  If you have any questions please contact helpdesk@emu.edu.

Followup items from significant planned outage

UPDATE: As of noon Sunday, May 16, the known issues involving printing and authentication have been resolved.

As is generally the case after significant network maintenance, some services need additional attention to perform correctly. Information Systems is aware of a few that we will be addressing shortly. These include printing on campus as well as the ability to log into certain services.

Scheduled: major network core upgrade

UPDATE: As of 2:30 am on May 16, all significant problems have been resolved though a few minor issues remain that will be corrected in the next few days.

On Saturday, May 15, Information Systems will be replacing some core components of the network to address reliability problems and replace devices that will no longer be supported by the manufacturer.  The outage will be extensive.  Google services including email will remain available off-campus, but all on-campus technology will be unavailable, including phones and wired and wireless network access.  Campus computers will be unusable for any tasks other than what can be done with locally stored files.

Outages of this magnitude are rare but ocassionally necessary to maintain a reliable network.  Thank you for your patience and flexibility.  If you have any questions please email the Helpdesk, helpdesk@emu.edu