On Monday, January 3, 2022 we will be upgrading Moodle to a newer software version. Moodle will be unavailable during the upgrade.
If you have questions, please email helpdesk@emu.edu.
All posts by Jason Alderfer
Scheduled Outage: Moodle server emergency maintenance procedure
Moodle availability has been restored after it was taken offline to resolve a problem that could have resulted in an unplanned outage.
Scheduled Outage: Moodle
During Fall Break, beginning Friday afternoon on October 22 and lasting through mid-day on Saturday, October 23, Moodle will be unavailable. Information Systems will be working with a Moodle services provider, MoodleUS, to transition our Moodle software from its current location on campus to a cloud-hosted platform.
Thank you for your patience and flexibility as we work to maintain and enhance our Moodle service. If you have any questions please contact helpdesk@emu.edu.
Followup items from significant planned outage
UPDATE: As of noon Sunday, May 16, the known issues involving printing and authentication have been resolved.
As is generally the case after significant network maintenance, some services need additional attention to perform correctly. Information Systems is aware of a few that we will be addressing shortly. These include printing on campus as well as the ability to log into certain services.
Scheduled: major network core upgrade
UPDATE: As of 2:30 am on May 16, all significant problems have been resolved though a few minor issues remain that will be corrected in the next few days.
On Saturday, May 15, Information Systems will be replacing some core components of the network to address reliability problems and replace devices that will no longer be supported by the manufacturer. The outage will be extensive. Google services including email will remain available off-campus, but all on-campus technology will be unavailable, including phones and wired and wireless network access. Campus computers will be unusable for any tasks other than what can be done with locally stored files.
Outages of this magnitude are rare but ocassionally necessary to maintain a reliable network. Thank you for your patience and flexibility. If you have any questions please email the Helpdesk, helpdesk@emu.edu
Unscheduled: service outage affecting internet access
An outage of a Domain Name Service (DNS) resolution provider resulted in the inability to access many internet sites. The problem appears to have been resolved by the service provider.
Unscheduled: Broadcast email system outage
Some problems have been discovered that are preventing broadcast emails from being delivered. IS is working on a solution.
Update: around 2:30 pm this issue was resolved.
Unscheduled: calling to and from off-campus
Our phone service provider seems to be having an outage that affects us. We are working on a resolution.
Scheduled: Phone system software upgrade
On Wednesday, May 13 from 7:30 pm to 9:30 pm, IS will be installing an upgrade to the phone system. This will result in a two hour outage of the ability to make and receive calls from all phones on campus. Voicemail and call forwarding will not be available during this time as well.
Unscheduled: my.emu.edu outage
The failure of a routine maintenance procedure resulted in an outage.