Some problems have been discovered that are preventing broadcast emails from being delivered. IS is working on a solution.
Update: around 2:30 pm this issue was resolved.
All posts by Jason Alderfer
Unscheduled: calling to and from off-campus
Our phone service provider seems to be having an outage that affects us. We are working on a resolution.
Scheduled: Phone system software upgrade
On Wednesday, May 13 from 7:30 pm to 9:30 pm, IS will be installing an upgrade to the phone system. This will result in a two hour outage of the ability to make and receive calls from all phones on campus. Voicemail and call forwarding will not be available during this time as well.
Unscheduled: my.emu.edu outage
The failure of a routine maintenance procedure resulted in an outage.
Scheduled: Major core upgrade; significant outage
Update: at 11:35 am the update and related tasks were completed successfully, ahead of schedule.
On Saturday, August 3, we will be taking a core network component offline for a software upgrade. This will result in a complete outage of all technology and telecommunications services in Harrisonburg , Lancaster, and Washington (WCSC) as well as most web and internet services EMU provides to off-campus audiences. We plan to maintain availability of the main website, www.emu.edu, to external audiences by using cloud technology. All other services will be unavailable (including telephone service). The procedure will begin before 8 am and if all goes well, should be complete by noon, though it is anticipated that an outage of this magnitude will have some unintended consequences that will need to be addressed after the main procedure.
If you have any questions, please contact the helpdesk, helpdesk@emu.edu or 540-432-4557.
Unscheduled: major data storage system failure
Due to multiple problems occurring simultaneously, a data storage system failed and was very troublesome to restore. Not all problems are as yet resolved, but services have been restored. A large number of services were affected, including but not limited to Jenzabar J1, all web servers, and mapped drives.
Unscheduled: Internet connectivity issues
We are experiencing some anomalies with our internet connectivity. The cause and resolution is still being investigated.
Update: as of 6 pm, we believe all factors contributing to the issues have been identified and resolved. We do not expect further connectivity problems.
Unscheduled: Lancaster network and phone service
Due to a device malfunction, network and phone service are unavailable at the Lancaster office. Restoration efforts are under way.
Update: as of 10:35 am the issue has been resolved.
Scheduled: Printing, copying, and scanning outage
On Thursday, January 3 beginning at 5 pm, printing, copying, and scanning will be unavailable while a software upgrade is performed. We expect the outage to last about 2 hours.
This will not affect EMU at Lancaster.
If you have any questions please contact the IS Helpdesk, helpdesk@emu.edu or 540-432-4357.
Unscheduled: Phone service outage
Update: just before 1 pm, service was restored.
The connection which delivers phone service to campus has failed. We have engaged the vendor to fix this issue. Inbound and outbound calling is currently unavailable.