Category Archives: Phone System

Unscheduled: Inbound and Outbound calling

We are currently experiencing intermittent issues with inbound and outbound calls. We expect this to continue throughout the day. Calling may be affected for a few seconds up to 10 min. We apologize for the inconvenience.

If you encounter an emergency and are unable to dial 911 from a campus phone, you will need to complete the call from a cell phone.

Harrisonburg and Lancaster locations affected.

Scheduled: Multiple system outage

This Saturday, 17 June 2017, from 5pm to 10pm is a scheduled Information Systems outage. We will be upgrading a core network storage device. Many services are affected, including:

  • (web site)
  • Jenzabar EX, InfoMaker, and PowerFAIDS
  • myEMU
  • Moodle
  • Network drives (P:, G:, Z:, etc.)
  • Printing on the Harrisonburg campus
  • Phone  and voicemail service on the Harrisonburg campus
  • Remote desktop services
  • Wireless network access

Services not affected include:

  • Internet access
  • EMU Gmail
  • EMU Google Drive and G-Suite.
  • SSC Campus
  • 25Live room scheduling

As always we’ll update this post with any changes.

Please contact the Helpdesk with questions or concerns: or 540 432 4357 (x4357 on the Harrisonburg campus). (For best results, please contact us before the outage–our systems will be offline too.)

Scheduled: telephone system outage Saturday, 2/18

On Saturday, February 18 from 1:00 pm to 5:00 pm, we will be taking a component of the phone system offline.  During the outage you will be able to make calls from your office phone, however you will not be able to receive incoming calls.  Off-campus callers will not be able to leave voicemail; they should receive either a busy signal or a message that the call cannot be completed.

If you have any questions, please contact the EMU Helpdesk, or call 540-432-4357, x4357 on the Harrisonburg  campus.