Category Archives: myEMU

Unscheduled: myEMU Directory Slowness

myEMU, Uncategorized

We recently completed a migration of our Jenzabar data to Jenzabar servers to enhance the security of our sensitive institutional data.

As part of this transition, the myEMU directory interface was updated. We are aware that since the migration, some users are experiencing issues with photos not loading and slower search results. Our team is actively working to resolve these performance issues as quickly as possible.

A few quick notes:

  • Login Required: All users will need to be logged into myEMU to access directory information.
  • Progress: We are working on these performance improvements and appreciate your patience as we restore full functionality.

If you encounter any specific issues or need assistance, please feel free to reach out to the IT helpdesk. Thank you for your continued patience.

Scheduled maintenance: myEMU, J1 Desktop, J1 Web, for a half hour between 7 PM 2/19/26 and 4 AM on 2/20/26

myEMU, Student Information System (Jenzabar EX), Student Information System (SIS)

Update 9:30 PM: Server work is complete. Patch 5 still needs to be applied to Jenzabar user computers.

Jenzabar Cloud services will apply Patch 5 to our SIS servers sometime between 7 PM 2/19/2026 and 4 AM on 2/20/2026. The work should take less than half an hour to complete, but we do not know when during the maintenance window the work will occur. Systems affected will include: Transact Payment Processing, PowerFAIDS, myEMU, J1 Desktop, and J1 Web.

Helpdesk, Moodle, and Navigate will all be available while myEMU is down. Here are links to use these products:

Scheduled 11/4 myEMU, Powerfaids, J1

myEMU, Student Information System (Jenzabar EX), Student Information System (SIS)

SIS servers will be shut down this evening for a brief period for maintenance shortly after 8 PM. Services on the SIS servers will be unavailable while the server is down. The outage is expected to be very brief. But active database session will be disrupted. J1, PowerFAIDS … users may need to relogin after the work is completed.

Scheduled myEMU, J1, PowerFAIDS

myEMU, Student Information System (Jenzabar EX), Student Information System (SIS)

Progress Notes:

10:05 PM all VMWare servers are now available

9:30 PM J1 Web & the reportserver are now available. Other VMs are still recovering

9:25 PM J1 Desktop, myEMU, & PowerFAIDS are now available. J1Web is not currently available.

9:20 PM Progress is being made. But myEMU, J1, and PowerFAIDS are still not available

8:55 PM Maintenance is taking longer than originally planned. MyEMU, J1, and PowerFAIDS are currently unavailable.

Helpdesk, Moodle, and Navigate are all available. Here are links to use these products:

7:24 PM SISDB has been shut down for maintenance

Original outage message:

SISDB will be shut down this evening for a brief period for VMware maintenance starting at 7 PM. All databases hosted on SISDB will be unavailable while the server is down. Users will not be able to use J1, myEMU, PowerFAIDS, and other applications relying on SISDB databases.

Scheduled: myEMU & J1 9/30/2025

myEMU, Student Information, Student Information System (Jenzabar EX), Student Information System (SIS), Web Applications

Progress Notes:

10 AM There is a registry update script to fix installs for people having difficulty running J1 Desktop

8 AM some computes require reintall of client software.

12:30 AM Wednesday: Cashnet, myEMU, J1 Web, and J1 desktop are all usable. Some additional configuration work is needed on J1 Web for printing. J1 2024.2.0.3 desktop clients will be distributed to EMU computers connected to the school network starting at 6 AM.

Midnight: myEMU available. Cashnet not yet available. Still working on some J1 Web configuration issues.

11:30 myEMU upgrade still in progress. J1 Web is available, J1 desktop is available on RDS and Appstream. Desktop clients will be distributed to current users at 6 AM. If you need it before, then J1 2024.2.0.3 is available for download and installation from EMU applications.

10:15 PM J1 Web is available, J1 Desktop is only available on RDS. Still working on updating J1 to correctly include EMU settings & customizations

9:15 J1 Desktop is available on RDS. Some data was changed in the upgrade. Still working on restoring EMU configuration. MyEMU and J1 Web are not available. CashNET parent portal is available. Access for students is not yet available.

7:30 PM Upgrade in progress, but no additional systems are available

5:30 PM PowerFAIDS is available

4:10 PM Salesforce Integration to J1 has been stopped

Original post:

There is a planned outage of the Student Information System (Jenzabar J1) on September 30th (Tuesday) from 5:00 PM to 6:00 AM on October 1st (Wednesday). myEMU will be upgraded as well. myEMU will not be available from 5:00 PM until 11:00 PM on September 1st.

EMU payment processing (CashNET) depends on J1 and myEMU and will be down during the J1 outage. The PowerFAIDS interface to J1 will not work during the upgrade. Other systems may be affected.

If you use J1 Desktop, please quit J1 before 5 PM on Tuesday. If the Jenzabar client is running during the upgrade, you may need to restart your computer after the upgrade for J1 to work correctly.

EMU must upgrade to J1 before the end of September since Jenzabar will not support J1 2023.3 after September 30th.

Helpdesk, Moodle, and Navigate will all be available while myEMU is down. Here are links to use these products: