All posts by Kent Palmer

Scheduled: J1 & myEMU

myEMU, Student Information System (Jenzabar EX), Student Information System (SIS)

Update: 12/21/2023 8:10 PM Patch 6 distribution is mostly complete for connected machines. If your computer was missed, it may get updated when it connects to the server. But if it is still not updated after giving it a little time see the emailed instructions about how to apply Patch 6 to an existing Jenzabar installation.

Thursday, Dec 21st, from 6:50PM until 7:30 PM, is a scheduled information system outage for the Student Information System (Jenzabar J1). myEMU will be unavailable for brief periods from 7:00 PM until 7:30. There may be times during that interval when some pages/functions in myEMU while we are doing maintenance work on the database and web servers.

EMU payment processing (Transact/CashNET) is dependent on J1 and myEMU so there will times between 7:00 PM and 7:30 PM on Dec 21st. The PowerFAIDS interface to J1 will not work during the upgrade. Other systems should not be affected.

These changes will allow EMU to apply and use Patch 6 to the Jenzabar software on EMU desktop and laptop computers. This patch is necessary for EMU to comply with government-mandated reporting requirements (Issue 1009s, 1098t forms …). EMU will begin distributing Patch 6 at 8 PM on December 21st to the computers of Jenzabar users. If your computer is not connected to the EMU network or is turned off, the patch will be applied the next time the computer is connected to the EMU network.

Scheduled: myEMU & J1

myEMU, Student Information System (Jenzabar EX), Student Information System (SIS)

Status update:

3 PM J1, myEMU, and  CashNET are all available. 

  • Appstream has not yet been updated so one cannot use J1 there yet
  • There are still a number of technical issues, these issues primarily affect reports, views, and integrations. IS will continue to address these issues.

1 PM Both myEMU and J1 are available for use. Jenzabar has completed their work. The IS department is continuing work to make adjustments to accommodate the Jenzabar changes. If you have problems using J1, please create a heldesk ticket. This can be done be emailing helpdesk@emu.edu

11 AM JICS & CashNET are now available for use.

10 AM Making normal progress. We have completed changing the Jenzabar database structure. We are continuing with installing new software for myEMU, J1 Desktop, and J1 Web.

8 AM J1 & myEMU are down. Currently changing the structure of the Jenzabar database (Tables, views, stored procedures, …). Communication with all related applications have been halted as the database changes are made. This would include 25Live, CashNET, PowerFAIDS, Salesforce, and others.

7 AM CashNet, myEMU are currently available but will go down again at approximately 8AM Work is continuing on the database to prepare for running update scripts.

6:15 AM Volume snapshots in progress (CashNET, J1, MyEMU) all down

—————————- Original Message —————————————

There is a planned outage of the Student Information System (Jenzabar J1) on December 22nd from 7:00 AM to 3:00PM. myEMU will also be upgraded and will not be available 7:00 and until 1:00PM on December 22nd.

This outage is for J1 and myEMU. EMU payment processing (CashNET) is dependent on J1 and myEMU and will be down some during the J1 outage. PowerFAIDS interface to J1 will not work during the upgrade. Other systems should not be affected.

If you use J1 Desktop, please quit J1 before leaving for Christmas break. If the client is running during the upgrade, you may need to restart your computer after the upgrade for J1 to work correctly.

We are are updating to J1 2022.2 at this time because it includes changes that are necessary for EMU to be able to issue: 1098 and 1099 forms in January and to meet other regulatory requirements.

Scheduled: SISDB Maintenance

Student Information System (Jenzabar EX), Student Information System (SIS)

6:12 AM Update: SQL Server has restarted. All services other than DBAmp and the Salesforce Backups database are now available. Ungoing work with configuring DBAmp will take several hours

DB Amp needs to be upgraded to continue transferring data from Salesforce to SQLServer. Other items relying on SQL Server (Jenzabar, PowerFAIDS, myEMU, …) will not work during the upgrade.

Upgrade will start at 6 AM11/24/2022 (Thanksgiving morning). Planned completion is 6:15AM on 11/24/2022.

Scheduled: myEMU & J1

myEMU, Student Information System (Jenzabar EX), Student Information System (SIS)

Updates:

1:30 PM Update complete. J1 working (EMU computers, RDS server, and appstream). myEMU working. CashNET working. Scheduled J1 jobs now on schedule.

10:45 AM Update is nearly complete. J1, myEMU, and CashNET are all working. Still testing scheduled jobs. Appstream is running the old J1 client software so cannot connect to the current database.

8:45 AM Update still in progress. myEMU available, CashNET still being tested but appears to be working, J1 available for interactive use. J1 scheduled jobs are not working. J1 on Appstream is not available.

7 AM Upgrade Still in progress DSU is now complete. You may receive a notice that J1 2022.1 has been installed on your machine as well as Patch 3. You may be able to connect to J1 with it. While the new software functions not all data in the database is finished being updated, so data in some places may not be correct.

8 AM MyEMU available, J1 update is still in progress, but you are welcome to use it. CashNET still needs to be updated. Permissions in J1 still need to be updated.

6 AM Upgrade proceeding normally. We have been running the Database Structure Update(DSU) for one hour. All activity in myEMU and J1 is restricted as the structure of the database is changed.

Original

Monday, Oct 10th at 4:15 AM until 1PM is a scheduled information system outage for the Student Information System (Jenzabar J1). myEMU will be unavailable for a shorter period from 4:30 AM until 10 AM. EMU will be upgrading Jenzabar One and myEMU. J1 will be unavailable during this time.

This outage is for J1 and myEMU. EMU payment processing (CashNET) is dependent on J1 and myEMU and will be down during the J1 outage. PowerFAIDS interface to J1 will not work during the upgrade. Other systems should not be affected.

If you use the J1 client, please quit the client before you leave work on Friday. If the client is running during the upgrade, you may need to restart your computer after the upgrade for J1 to work correctly.

We are upgrading from Jenzabar 2021.3 to 2022.1 to fix bugs affecting registration and the business office.

Other features added by the 2022.1 upgrade include:

  • Increased functionality in the J1 Web product
  • Create Student Update process has improved performance
  • New gender and identity options
  • Pronoun tracking

Scheduled: myEMU & J1

Uncategorized

myEMU and J1 are available for use (Except for J1Web)

See email for notes on new procedures for logging into J1 2021. The password you use for Jenzabar may have changed.

(Progress notes at end)

Thursday, Dec 23rd at 5 PM until noon Dec 24th is a scheduled information system outage for the Student Information System (Jenzabar J1) and myEMU. EMU will be upgrading Jenzabar One and myEMU. J1 will be unavailable during this time.

myEMU will only be down on the evening of the 23rd. myEMU Outage should start at 5 PM and last until midnight on Dec 23rd.  It may have limited functionality when it is available.

This outage is for J1 and myEMU. EMU payment processing (CashNET) is dependent on J1 and myEMU and will be down some during the J1 outage. PowerFAIDS interface to J1 will not work during the upgrade. Other systems should not be affected.

If you use the J1 client, please quit the client before you end work before Christmas break. If the client is running during the upgrade, you may need to restart your computer after the upgrade for J1 to work correctly.

This update includes:

  • Mandatory tax form updates
    • 1099-NEC
    • 1099 MISC
    • 1099R
    • 1099Q
    • 1098-T
  • Extensive changes to the way name and address information is stored in J1
  • A change to the login procedure to access J1 Desktop

Progress:

  • Dec 23 – 5:00 PM Existing data backed up
  • Dec 23 -5:30 PM Start changing the structure of the J1 database (add new tables, add columns to existing tables, create new views, …)
  • Dec 23 -9:15 PM myEMU restored some features may be restricted
  • Dec 23 -11:45 PM CashNET restored, myEMU appears to be fully functional
  • Dec 24 – 2:45 am There is user authentication that is preventing people from accessing the J1 desktop.
  • Dec 24 – 7 AM There continues to be some problems with J1, but we should be able to allow user access by 10 AM
  • Dec 24 – 10 AM All systems are available for people to use. There are some scheduled jobs that are failing. Appstream users need to wait until J1 2021 software is installed there.
  • Dec 25 – 10 AM All systems are available for people to use except for J1 on appstream. Some scheduled jobs have been fixed. But 5 additional scheduled jobs have been identified as no longer working correctly.
  • Dec 26 – 9 PM found that some J1 desktop clients were not able to find the J1 server. This issue should be resolved on Dec 27.
  • Dec 27 – 10 AM Issue with J1 desktop client has been resolved. If you are still having problems accessing J1 please let IS know.
  • January 3 – 8AM Appstream is working

Unplanned: myEMU, J1, PowerFAIDS, and all databases hosted on SISDB will have short outages on the evening of July 5

Uncategorized

Additional work is required on EMU’s database server SISDB. The server will be restarted without notice several times between 8PM and 11 PM on July 5.

This will affect myEMU, J1, PowerFAIDS, and all databases hosted on SISDB

Sorry for the unplanned outages, but they are necessary for stable operations in the coming work week.

10:22 PM No further restarts of the SISDB SQL Server instance should be necessary this evening. Other work on SISDB is continuing, but users should be able to use all databases other than the test instance for J1 2021.1

Scheduled: myEMU, J1, PowerFAIDS, and all databases hosted on SISDB

myEMU, Student Information System (Jenzabar EX), Student Information System (SIS), Uncategorized

On Saturday, June 26th, 6 AM until 6 PM is a planned information systems outage to upgrade servers. Not all databases will be down for the entire time. The hope is to have myEMU back in a few hours.

The SSRS report server, myEMU, J1, Powerfaids, CashNET, and all databases hosted on SISDB will be affected.

We are sorry for the inconvenience this will cause, but it is necessary that EMU upgrade its servers in order to continue using Jenzabar, the campus portal (myEMU), and financial aid software (PowerFAIDS). Thank you for your patience.  If you have any questions please email the Helpdesk, helpdesk@emu.edu

7:50 Work is continuing. J1 Desktop is now available

12:10 PM Work is continuing. J1 Desktop and PowerFAIDS currently available. myEMU is not currently available.

3:45 PM MyEMU, SSRS Reports, J1 Desktop, J1 Web, PowerFAIDS are all available. Still working on scheduled jobs and other databases. myEMU will require additional maintenance work in the future.

5:30 PM Work is continuing and will be until 10 PM. Tasks still to be done are recreating linked servers, fixing problems with permissions, and recreating scheduled jobs. All databases hosted on SISDB are now online. MyEMU, SSRS Reports, J1 Desktop, J1 Web, and PowerFAIDS are all working.

6:00 PM Work is continuing. The Jenzabar play database is at the wrong version. It will not be available for a few hours. The Jenzabar production database and other database will continue to be available while work continues on the server.

11:55 PM Work will resume in the morning. Current issues: database mail is not working consistently, only some scheduled jobs are running, play database is at wrong version. MyEMU, SSRS Reports, J1 Desktop for Production, J1 Web, and PowerFAIDS are all working.

7 AM Sunday – Work has resumed on upgrade. The Jenzabar play database has been reverted from the 2021.1 test environment to a J1 2020.3 version. The normal uses of play can resume. Testing of J1 2021.1 is no longer possible. Work is continuing on database mail, database alerts, SQL agent job scheduling, and linked servers. MyEMU, SSRS Reports, J1 Desktop for Production, J1 Web, and PowerFAIDS are all working.

10 AM Sunday Database mail is now working in most situations. Still working on SQL agent job scheduling, and linked servers.

12 AM Progress is being made on SQL agent jobs. Linked servers still need to be worked on.

4 PM LDAP synchronization with J1 is not working. Link server between SQL Server and Salesforce is not working. All other linked servers are functioning. Most SQL agent jobs are now working. Work is continuing on the SQL Agent jobs which are failing. MyEMU, SSRS Reports, J1 Desktop for Production, J1 Web, and PowerFAIDS are all working.

6 PM All known problems with scheduled jobs have been resolved. There are likely additional problems that we have not found yet. Some scheduled times over the weekend were skipped. Some jobs ran over the weekend but failed to send the normal email. Continuing to work on other problems.

8 PM LDAP sync with J1 is now working.

12 PM Camel Salesforce integration has resumed. Salesforce linked server appears to be working, but some scripts that EMU uses need to be rewritten for the new version of DBAmp software. Some scheduled jobs are running but not able to record activity in a log file. Work will resume on Monday.

1:30 AM Monday Problem with scheduled jobs unable to write log files has been resolved. The only known problem at this point is with salesforce backup scripts.

Scheduled: myEMU & J1

Student Information System (Jenzabar EX), Student Information System (SIS)

Monday, Jan 4, 6 AM until noon is a scheduled information system outage for the Student Information System (Jenzabar J1) and myEMU. EMU will be upgrading Jenzabar One and myEMU. J1 will be unavailable during this time.

myEMU will be down from 6 AM until approximately 10AM.  It may have limited functionality when it is available.

This outage is for J1 and myEMU. EMU payment processing (CashNET) is dependent on J1 and myEMU and will be down some during the J1 outage. PowerFAIDS interface to J1 will not work during the upgrade. Other systems should not be affected.

If you use the J1 client, please quit the client before you end work before Christmas break. If the client is running during the upgrade, you may need to restart your computer after the upgrade for J1 to work correctly.

This update:

  • Includes a partial update of tax information necessary to pay employees in 2021
  • Mandatory tax form updates
    • There is a new 1099-NEC form which replaces some 1099-MISC forms
    • 1099 MISC form update
    • 1099R
    • 1099Q
    • 1098-T
    • W2
    • 1095C
  • More extensive use of legal names in J1
  • Support for Test Location Type
  • Fixes some interface problems between J1 and the software EMU uses for financial aid
  • Modifies Manage Holds window to allow custom queries based on stored procedures

 

7:30 AM update: Upgrade is in progress. Both myEMU and J1 Desktop are not currently available.

8:40 AM Update: Upgrade is currently running behind schedule. Still looking to finish myEMU about 10AM and J1 Desktop at noon.

10:15 AM J1 desktop is available for use.  The myEMU upgrade is still in progress.

11:30 Both J1 and myEMU are available for use.

 

If you have questions or concerns, please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357.