All posts by Kent Palmer

Schedule Outage: PowerFAIDS

Student Information System (SIS)

This outage only affects staff in Financial Aid.

PowerFAIDS will be upgraded from version 25.3 to 25.4 on Tuesday evening, July 7.

The server upgrade will start at 7PM on Feb 11. The server upgrade should be completed in thirty minutes.

Users will have to use the new PowerFAIDS 25.4 client to connect to the upgraded server.

The upgrade includes:

  • Ability to distribute Higher Education Emergency Relief Funds (HERRF) provided by the CARES Act
  • New fund attribute that Can Exceed Original Need and Budget (Excluded from EFA).
  • Ability to manually add a fund with this new attribute to the Student module packaging view.
  • Ability to add a fund with this new attribute through the Batch Module>Add Award process.
  • Ability to add a fund with this new attribute through the External Award load process and the External Award Data Entry Table.
  • Support for COD Loans with First Disbursement On or After October 1, 2020

Scheduled: myEMU & J1

myEMU, Student Information System (Jenzabar EX), Student Information System (SIS)

Monday, July 13, 4 AM until noon is a scheduled information system outage for the Student Information System (Jenzabar J1) and myEMU. EMU will be upgrading Jenzabar One and myEMU. J1 will be unavailable during this time; myEMU will have limited functionality.

We expect to have myEMU available by 10 AM.

This outage is for J1 and myEMU. EMU payment processing (CashNET) is dependent on J1 and myEMU and will be down some during the J1 outage. Other systems should not be affected.

If you use the J1 client, please quit the client before you end work on Friday (July 10). If the client is running during the upgrade, you may need to restart your computer after the upgrade for J1 to work correctly.

If you have questions or concerns, please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357.

 

Update 11:30 AM, both myEMU and J1 are available for use.  IS is continuing to do some additional work on the upgrade, but users are welcome to use either product.

 

Schedule Outage: PowerFAIDS

Student Information System (SIS)

This outage only affects staff in Financial Aid.

PowerFAIDS will be upgraded from version 25.1 to 25.2 on Tuesday Morning, Feb 11.

The server upgrade will start at 7AM on Feb 11. The server upgrade should be completed in twenty minutes.

Users will have to use the new PowerFAIDS 25.2 client to connect to the upgraded server.

The upgrade includes:

  • Official 2020-2021 Pell Grant Payment and Disbursement Schedules
  • Support for the 2020-2021 College Financing Plan (CFP) in PowerFAIDS and Net Partner Student
  • Enhanced Batch Wizard Ability to Adjust Awards to Zero
  • Creating Student Records in Outside Systems Using an API

Scheduled: myEMU & J1

myEMU, Student Information System (Jenzabar EX), Student Information System (SIS)

Monday, December 23, 7 AM until 1 PM is a scheduled information system outage for the Student Information System (Jenzabar J1) and myEMU. EMU will be installing a year-end update. J1 will be unavailable during this time; myEMU will have limited functionality.

We expect to have myEMU available by 10 AM.

This outage is for J1 and myEMU. EMU payment processing (CashNET) is dependent on J1 and myEMU and will be down some during the J1 outage. Other systems should not be affected.

If you use the J1 client, please quit the client before you leave work for break. If the client is running during the upgrade, you may need to restart your computer after the upgrade for J1 to work correctly.

If you have questions or concerns, please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357.

This update is crucial so that EMU can correctly figure taxes and pay employees in 2020. It is also necessary so that EMU can issue W2, 1095C, and 1098T reports in January.

We are sorry for the disruption on December 23rd, but we must update J1 before next year.
We will try to minimize the amount of time the system is down. Our goal is to minimize disruption for faculty, staff, and students.

Update: 10 AM: MyEMU is now available, we are still working on J1
Update: 11:30 AM: J1 is available for use, but IS is continuing to examine the system and correct any problems we find

Scheduled: CashNET

Uncategorized

CashNET

System Downtime during failover to Azure Saturday, June 8, 3:00 PM – 3:30 PM ET
AZURE TESTING WINDOW Saturday, June 8, 3:30 PM – 5:30 PM ET
SYSTEM DOWNTIME DURING FAIL-BACK TO AWS Saturday, June 8, 5:30 PM – 6:00 PM ET

This maintenance is part of CashNET’s effort to create a Disaster Recovery site hosted on the Microsoft Azure cloud.

The test will be a failover test where we will completely switch the connectivity of all Transact payments powered by Cashnet services in both Train and Production from the AWS infrastructure to the Azure DR infrastructure.

During the testing window, EMU will test some of these interfaces used by Transact payments:

Lookup
Transaction Posting
Status Posting
Single Sign-On
G/L Validation
eMarket Checkout/Gateway Requests
eMarket Merchant Notifications
Web Services

4:48 PM Update: Online donation processing and online payment of student accounts have been down since 3PM. I am not expecting that these services will be restored until 6PM.

Unscheduled: myEMU

Uncategorized

On March 18, 2019 EMU experienced difficulty communicating between the myEMU server and the J1 database server. This resulted in people being unable to lookup account balances, run PDF reports (including unofficial transcripts) using myEMU.

To resolve this issue Jenzabar restarted the myEMU server. My EMU was unavailable from 3:35 to 4:43 PM.

Scheduled: myEMU and EX

Uncategorized

Tuesday. March 5 from 4:30 AM until 10 AM is a scheduled information system outage for the Student Information System (Jenzabar EX) and myEMU. We will be installing an update to EX and JICS. EX will be unavailable during this time; myEMU will have limited functionality.

We hope to minimize the amount of time the system is down. Our goal is to minimize disruption for faculty, staff, and students.

We expect to have myEMU available by 8:30 AM.

This outage is for only EX and myEMU. Other systems should not be affected.

If you use the EX client, please quit the client before you leave work Monday night. If the client is running during the upgrade you may need to restart your computer after the upgrade for EX to work correctly.

If you have questions or concerns please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357.

This update is to install the new J1 Desktop client from Jenzabar.

10 AM 03/05/2019 Both EX and myEMU are available, although the Information Systems department is continuing to test and verify the upgrade.

To use EX you must have the new Jenzabar One Desktop client installed on your PC. The install should happen automatically. If your PC was off during the break, Jenzabar One Desktop will install a few minutes after your machine is started.

Scheduled: myEMU and EX

myEMU, Student Information System (Jenzabar EX), Student Information System (SIS)

Friday, December 28, 5:30 AM until noon is a scheduled information system outage for the Student Information System (Jenzabar EX) and myEMU. We will be installing a year-end update. EX will be unavailable during this time; myEMU will have limited functionality.

We hope to minimize the amount of time the system is down. Our goal is to minimize disruption for faculty, staff, and students.

We expect to have myEMU available by 9AM.

This outage is for only EX and myEMU. Other systems should not be affected.

If you use the EX client, please quit the client before you leave work for break. If the client is running during the upgrade you may need to restart your computer after the upgrade for EX to work correctly.

If you have questions or concerns please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357.

This update is necessary so that EMU can issue W2, 1095C, and 1098T reports in January.

Updates:

10 AM 12/28/2018 Both EX and myEMU are available, although the Information Systems department is continuing to test and verify the upgrade.

To use EX you must have the EX 7.2.4 client installed on your PC. The install should happen automatically. If your PC was off during the break, the new version of EX will install a few minutes after your machine is started.

Scheduled: myEMU and EX

myEMU, Student Information System (Jenzabar EX), Uncategorized

Monday, July 16, 5:30 AM until 9 AM is a scheduled information system outage for the Student Information System (Jenzabar EX) and myEMU. We will be installing a minor upgrade. EX will be unavailable during this time; myEMU will have limited functionality.

Please note the outage extends into business hours. We hope to minimize the amount of time the system outage extends into business hours. Our goal is to minimize disruption for faculty, staff, and students.

This outage is for only EX and myEMU. Other systems should not be affected.

If you use the EX client, please quit the client before you leave work Friday. If the client is running during the upgrade you may need to restart your computer after the upgrade for EX to work correctly.

If you have questions or concerns please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).

 

7:55AM Update: myEMU is available for use  — Still working on verifying EX

8:15AM Update: It is now okay to use both myEMU and EX.

Jenzabar and EMU IS are still working on verifying the update this activity will cause the system to run slower for the next hour or so.

 

9:00 AM Jenzabar and IS have completed the upgrade of the EX production environment

Both EX and myEMU are available for use

Over the next several days, IS will complete upgrade work related to:

  • Testing the production environment
  • Adjusting scripts for Importing data into EX
  • Updating and configuring the EXi test environment
  • Fixing some issues in the play environment (It is fine to use play while we work on these fixes)

The resource-intensive portion of these activities will be done after hours.

The things that are not going to excessively slow down EX for other users will be done during business hours.