Scheduled: myEMU and EX

Monday, July 16, 5:30 AM until 9 AM is a scheduled information system outage for the Student Information System (Jenzabar EX) and myEMU. We will be installing a minor upgrade. EX will be unavailable during this time; myEMU will have limited functionality.

Please note the outage extends into business hours. We hope to minimize the amount of time the system outage extends into business hours. Our goal is to minimize disruption for faculty, staff, and students.

This outage is for only EX and myEMU. Other systems should not be affected.

If you use the EX client, please quit the client before you leave work Friday. If the client is running during the upgrade you may need to restart your computer after the upgrade for EX to work correctly.

If you have questions or concerns please contact the Information Systems Helpdesk: or 540.432.4357 (x4357 on the Harrisonburg campus).


7:55AM Update: myEMU is available for use  — Still working on verifying EX

8:15AM Update: It is now okay to use both myEMU and EX.

Jenzabar and EMU IS are still working on verifying the update this activity will cause the system to run slower for the next hour or so.


9:00 AM Jenzabar and IS have completed the upgrade of the EX production environment

Both EX and myEMU are available for use

Over the next several days, IS will complete upgrade work related to:

  • Testing the production environment
  • Adjusting scripts for Importing data into EX
  • Updating and configuring the EXi test environment
  • Fixing some issues in the play environment (It is fine to use play while we work on these fixes)

The resource-intensive portion of these activities will be done after hours.

The things that are not going to excessively slow down EX for other users will be done during business hours.




Duration: 4 hours

Assigned Technicians: n/a