myEMU exhibited slow loading times and was rebooted.
Category Archives: myEMU
Scheduled: myEMU and EX
Wednesday, March 7, 6:00 AM to noon is a scheduled information systems outage for the Student Information System (Jenzabar EX) and myEMU. We will be installing a major upgrade. EX will be unavailable during this time; myEMU will have limited functionality.
Please note the outage occurs during business hours. We have scheduled this in close consultation with EX module managers and to occur during Spring Break. We regularly review our outage procedures to minimize disruption for faculty, staff, and students.
This outage is for only EX and myEMU. No other systems will be affected.
If you use the EX client, please quit the client before you leave work Tuesday. If the client is running during the upgrade you may need to restart your computer after the upgrade for EX to work correctly.
If you have questions or concerns please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).
8:40 AM The EX client package is currently being deployed to users machine. Once you have received the new EX client. It is fine to start using EX.
10:30 Both my EMU and EX should be functioning. If you encounter difficulties with using EX please create a ticket at:
https://helpdesk.emu.edu/jira/servicedesk/customer/portal/4
Scheduled: myEMU
Friday January 19, 6:00 AM to 7:30 AM is a scheduled information systems outage for myEMU. myEMU will be unavailable during this time.
This outage is for only myEMU. No other systems will be affected by this outage.
If you have questions or concerns please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).
Unscheduled: Multiple System Outage
Due to the failure of a critical server, many services were taken offline unexpectedly. Users may have experienced delays in login times to their computers and and the inability to reach some EMU websites.
Scheduled: myEMU and Jenzabar EX
Saturday, October 28, 7:00 AM to 4:00 PM is a scheduled information systems outage for the Student Information Systems (Jenzabar EX) and myEMU. We will be installing a major upgrade. EX and myEMU will be unavailable during this time.
This outage is for only EX and myEMU. No other systems will be affected by this outage.
If you use the EX client, please shut down your computer before you leave for the weekend. If you use EX and your computer is not shut down during the upgrade you may need to restart it after the upgrade for EX to work correctly.
If you have questions or concerns please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).
Scheduled: Multiple system outage
This Saturday, 17 June 2017, from 5pm to 10pm is a scheduled Information Systems outage. We will be upgrading a core network storage device. Many services are affected, including:
- emu.edu (web site)
- Jenzabar EX, InfoMaker, and PowerFAIDS
- myEMU
- Moodle
- Network drives (P:, G:, Z:, etc.)
- Printing on the Harrisonburg campus
- Phone and voicemail service on the Harrisonburg campus
- Remote desktop services
- Wireless network access
Services not affected include:
- Internet access
- EMU Gmail
- EMU Google Drive and G-Suite.
- SSC Campus
- 25Live room scheduling
As always we’ll update this post with any changes.
Please contact the Helpdesk with questions or concerns: helpdesk@emu.edu or 540 432 4357 (x4357 on the Harrisonburg campus). (For best results, please contact us before the outage–our systems will be offline too.)
MyEMU and Jenzabar EX scheduled outage
Saturday morning June 10, from 8:00 AM-5:00 PM, is a scheduled outage for a database server upgrade for Jenzabar EX and myEMU. Both Jenzabar EX and myEMU will be unavailable during this time. No other systems will be affected by this outage.
If you have questions or concerns please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).
MyEMU and Jenzabar EX Scheduled Outage
Tomorrow morning, Friday April 21 from 6:30-7:00 AM, is a scheduled outage for Jenzabar EX and myEMU. Both Jenzabar EX and myEMU will be unavailable during this time. No other systems will be affected by this outage.
We’ve scheduled this outage at an unusual time to correct a problem that causes some EX programs to crash. The need for this fix is urgent. We apologize for any inconvenience.
If you use EX and your computer is not shut down during the upgrade (i.e. before you leave for the day today), you will need to restart it after the upgrade for EX to work correctly.
If you have questions or concerns please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).
MyEMU and Jenzabar EX Scheduled Outage
Tonight, Wednesday 5 April from 8:30-9:30 is a scheduled outage for Jenzabar EX and myEMU. Both Jenzabar EX and myEMU will be unavailable during this time. No other systems will be affected by this outage.
We’ve scheduled this outage at an unusual time to correct a problem that prevents many scheduled tasks for running. The need for this fix is urgent. We apologize for any inconvenience.
If you have questions or concerns please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).
myEMU Scheduled Outage
Saturday, March 25, is a scheduled information systems outage for myEMU. The outage will begin at 8:00 am and we expect it to last about two hours. myEMU will be unavailable during this time.
We expect the outage to be for only myEMU. No other systems will be affected by this outage.
If you have questions or concerns please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).