Category Archives: Student Information System (SIS)

Scheduled: myEMU & J1

myEMU, Student Information System (Jenzabar EX), Student Information System (SIS)

Monday, December 23, 7 AM until 1 PM is a scheduled information system outage for the Student Information System (Jenzabar J1) and myEMU. EMU will be installing a year-end update. J1 will be unavailable during this time; myEMU will have limited functionality.

We expect to have myEMU available by 10 AM.

This outage is for J1 and myEMU. EMU payment processing (CashNET) is dependent on J1 and myEMU and will be down some during the J1 outage. Other systems should not be affected.

If you use the J1 client, please quit the client before you leave work for break. If the client is running during the upgrade, you may need to restart your computer after the upgrade for J1 to work correctly.

If you have questions or concerns, please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357.

This update is crucial so that EMU can correctly figure taxes and pay employees in 2020. It is also necessary so that EMU can issue W2, 1095C, and 1098T reports in January.

We are sorry for the disruption on December 23rd, but we must update J1 before next year.
We will try to minimize the amount of time the system is down. Our goal is to minimize disruption for faculty, staff, and students.

Update: 10 AM: MyEMU is now available, we are still working on J1
Update: 11:30 AM: J1 is available for use, but IS is continuing to examine the system and correct any problems we find

Scheduled: myEMU and EX

myEMU, Student Information System (Jenzabar EX), Student Information System (SIS)

Friday, December 28, 5:30 AM until noon is a scheduled information system outage for the Student Information System (Jenzabar EX) and myEMU. We will be installing a year-end update. EX will be unavailable during this time; myEMU will have limited functionality.

We hope to minimize the amount of time the system is down. Our goal is to minimize disruption for faculty, staff, and students.

We expect to have myEMU available by 9AM.

This outage is for only EX and myEMU. Other systems should not be affected.

If you use the EX client, please quit the client before you leave work for break. If the client is running during the upgrade you may need to restart your computer after the upgrade for EX to work correctly.

If you have questions or concerns please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357.

This update is necessary so that EMU can issue W2, 1095C, and 1098T reports in January.

Updates:

10 AM 12/28/2018 Both EX and myEMU are available, although the Information Systems department is continuing to test and verify the upgrade.

To use EX you must have the EX 7.2.4 client installed on your PC. The install should happen automatically. If your PC was off during the break, the new version of EX will install a few minutes after your machine is started.

Scheduled: myEMU and EX

myEMU, Student Information System (SIS), Uncategorized

Wednesday, March 7, 6:00 AM to noon is a scheduled information systems outage for the Student Information System (Jenzabar EX) and myEMU. We will be installing a major upgrade. EX will be unavailable during this time; myEMU will have limited functionality.

Please note the outage occurs during business hours. We have scheduled this in close consultation with EX module managers and to occur during Spring Break. We regularly review our outage procedures to minimize disruption for faculty, staff, and students.

This outage is for only EX and myEMU. No other systems will be affected.

If you use the EX client, please quit the client before you leave work Tuesday. If the client is running during the upgrade you may need to restart your computer after the upgrade for EX to work correctly.

If you have questions or concerns please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).

8:40 AM The EX client package is currently being deployed to users machine. Once you have received the new EX client. It is fine to start using EX.

10:30 Both my EMU and EX should be functioning. If you encounter difficulties with using EX please create a ticket at:

https://helpdesk.emu.edu/jira/servicedesk/customer/portal/4 

 

Scheduled: myEMU and Jenzabar EX

myEMU, Student Information System (Jenzabar EX), Student Information System (SIS)

Saturday, October 28, 7:00 AM to 4:00 PM is a scheduled information systems outage for  the Student Information Systems (Jenzabar EX) and myEMU. We will be installing a major upgrade. EX and myEMU will be unavailable during this time.

This outage is for only EX and myEMU. No other systems will be affected by this outage.

If you use the EX client, please shut down your computer before you leave for the weekend. If you use EX and your computer is not shut down during the upgrade you may need to restart it after the upgrade for EX to work correctly.

If you have questions or concerns please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).

Scheduled: Multiple system outage

File Server, LMS, Multiple Servers, myEMU, Phone System, Printing, Remote Desktop Server, SSC Campus, Student Information System (Jenzabar EX), Student Information System (SIS), Web Server

This Saturday, 17 June 2017, from 5pm to 10pm is a scheduled Information Systems outage. We will be upgrading a core network storage device. Many services are affected, including:

  • emu.edu (web site)
  • Jenzabar EX, InfoMaker, and PowerFAIDS
  • myEMU
  • Moodle
  • Network drives (P:, G:, Z:, etc.)
  • Printing on the Harrisonburg campus
  • Phone  and voicemail service on the Harrisonburg campus
  • Remote desktop services
  • Wireless network access

Services not affected include:

  • Internet access
  • EMU Gmail
  • EMU Google Drive and G-Suite.
  • SSC Campus
  • 25Live room scheduling

As always we’ll update this post with any changes.

Please contact the Helpdesk with questions or concerns: helpdesk@emu.edu or 540 432 4357 (x4357 on the Harrisonburg campus). (For best results, please contact us before the outage–our systems will be offline too.)

MyEMU and Jenzabar EX scheduled outage

myEMU, Student Information System (Jenzabar EX), Student Information System (SIS)

Saturday morning June 10, from 8:00 AM-5:00 PM, is a scheduled outage for a database server upgrade for Jenzabar EX and myEMU. Both Jenzabar EX and myEMU will be unavailable during this time. No other systems will be affected by this outage.

If you have questions or concerns please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).

MyEMU and Jenzabar EX Scheduled Outage

myEMU, Student Information System (Jenzabar EX), Student Information System (SIS)

Tomorrow morning, Friday April 21 from 6:30-7:00 AM, is a scheduled outage for Jenzabar EX and myEMU. Both Jenzabar EX and myEMU will be unavailable during this time. No other systems will be affected by this outage.

We’ve scheduled this outage at an unusual time to correct a problem that causes some EX programs to crash. The need for this fix is urgent. We apologize for any inconvenience.

If you use EX and your computer is not shut down during the upgrade (i.e. before you leave for the day today), you will need to restart it after the upgrade for EX to work correctly.

If you have questions or concerns please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).

MyEMU and Jenzabar EX Scheduled Outage

myEMU, Student Information System (Jenzabar EX), Student Information System (SIS)

Tonight, Wednesday 5 April from 8:30-9:30 is a scheduled outage for Jenzabar EX and myEMU. Both Jenzabar EX and myEMU will be unavailable during this time. No other systems will be affected by this outage.

We’ve scheduled this outage at an unusual time to correct a problem that prevents many scheduled tasks for running. The need for this fix is urgent. We apologize for any inconvenience.

If you have questions or concerns please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).