Update:
- Some users are having difficulty installing the J1 upgrade on their computers. If you still have difficulty using J1 on Wednesday, please contact EMU’s helpdesk at helpdesk@emu.edu or https://emu.teamdynamix.com/TDClient/368/Portal/Home/
- 2:30 PM Wednesday. All issues with CashNET have been resolved. Continuing to work on Salesforce integration issues.
- 1:30 AM Salesforce Integration reactivated
- Midnight: The IS department is continuing to debug issues related to J1. At 4 AM, the new desktop software will be distributed to computers turned on and connected to the EMU network. RDS will be updated later in the morning. Other computers will be updated after they are turned on and connected to the EMU network (There may be some delay for the update to occur).
- 11 PM CashNET is available
- 10 PM J1 Desktop Available via Appstream – not yet available elsewhere
- 8:30 myEMU & J1 Web are available
- Cashnet is not available
- J1 Desktop is not available
- 6:10 myEMU is now in Maintenance mode (not accessible)
- 5:30 PM Volume snapshots are complete
- myEMU is temporarily available. We will need to shut it down later this evening
- 5 PM 11/12/2024 Volume Snapshots started all Jenzabar-related systems down
There is a planned outage of the Student Information System (Jenzabar J1) on November 12th (Tuesday) from 5:00 PM to 3:00 AM on November 13th (Wednesday). myEMU will not be upgraded, but because the myEMU portal relies on Jenzabar, it will not be available from 5:00 PM until 9:00 PM on November 12th.
This outage is for J1 and myEMU. EMU payment processing (CashNET) depends on J1 and myEMU and will be down during the J1 outage. The PowerFAIDS interface to J1 will not work during the upgrade. Other systems should not be affected.
If you use J1 Desktop, please quit J1 before 5 PM Tuesday. If the Jenzabar client is running during the upgrade, you may need to restart your computer after the upgrade for J1 to work correctly.
EMU must upgrade to J1 before the end of the year since Jenzabar will not support the old version in 2025.
Helpdesk, Moodle, and Navigate will all be available while myEMU is down. Here are links to use these products: