Saturday (20 Oct 2012) is a scheduled Saturday Information Systems maintenance outage.
We expect outages for only the following systems between 8:00am and 8:00pm on the 20th:
* SISDB (EX) and myEMU
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SIS and myEMU server update
There will be a two-hour outage of SIS (EX) and myEMU servers this Saturday, 13 October from 8-10am. More details are available in the remainder of this post.
myEMU and SIS will be unavailable to faculty, staff, students and off-campus users during the outage. We are installing essential updates ahead of a planned SIS (EX) upgrade on Sat 20 Oct. We apologize for any inconvenience.
If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).
Box Office Server
The box office server crashed during the Internet connection outage on 12 Oct. Technicians rebooted it on the morning of 13 Oct.
Intermittent/Slow Internet Connection
The campus connection to the Internet is unstable with periods of extreme slowness or no connection at all. Info Systems is aware of the problem, which appears to be with our Internet provider. We are working to get it resolved.
UPDATE: Service restored by Internet provider at 10:45pm.
EX FAM module outage, PowerFAIDS 17.4
For those of you that use the Financial Aid module, there will be an upgrade planned for Tuesday afternoon from 8:00am until 10am. Please stay out of the FAM module while we get PowerFAIDs up to date to version 17.4.
You may use any other part of EX during this time.
Switch failure affecting Hillside, Roselawn
A switch failed to update disrupting network access in Hillside and Roselawn. Technicians are working to resolve the problem.
SIS and myEMU server update
There will be a short outage of Jenzabar EX and myEMU, to install updates to the database server.
File Server Outage
Data volumes on the file servers file1 and file2 need to be enlarged. The servers will be offline during this process. Total downtime is expected to be no more than 30 minutes.
Failed Internet Traffic Management Device (NetEnforcer)
The NetEnforcer bandwidth management appliance failed completely. We are unable to manage Internet traffic which will result in slow Internet connections for everyone.
A replacement is being shipped to us and we expect to receive it on Monday but some time will be required to configure it and place in service.
We will update this outage as our progress towards repair progresses.
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UPDATE (08/27 10:00am): We have received confirmation that the replacement unit has been shipped. Unfortunately, it shipped from Israel and will not arrive until noon on Wednesday, 08/29 (current ETA, which could change). Our Internet connection monitoring data indicate that performance has been better than expected (considering the circumstances) but we are urging everyone on campus be judicious in their use of the Internet for things that require significant bandwidth (i.e. streaming video and audio).
SIS and myEMU server update
The outage of Jenzabar
EX and myEMU, to install updates to the database server, has encountered difficulties and may take longer than the half hour expected. Watch this space for updates.