All posts by Jenni Piper

Unscheduled: Moodle

Tuesday November 8, 2022 9:20am - 10:41amBlackboard/MoodleJenni Piper

Update 11/8/2022 10:40AM: This issue is resolved

Users will receive an error screen when accessing moodle.emu.edu. Technicians are working with our support vendor to resolve the issue.

Users can get around this error by going to moodle.emu.edu/my

Unscheduled Outage: Network Issues South Campus Center

Sunday August 14, 2022 1:36pm - Monday August 15, 2022 9:45amNetworkJenni Piper

UPDATE: A fiber optic link serving a couple of switches in the campus center failed and a new one was made live. Connectivity has been restored.

We are currently experiencing network issues in Campus Center South, first and second floor. Technicians are working on the issue.

Unscheduled Outage: Remote Access VPN

Thursday July 28, 2022 8:30am - 9:30amVPNJenni Piper

Some users are unable to connect to the VPN. Technicians are working on the issue.

Update 9:30AM: An upgraded version of FortiClient has been pushed out to all computers. If you are still having trouble, please install the latest version for your OS, Windows or Mac OS.

Scheduled Outage: Moodle

Monday July 18, 2022 3:00am - 6:00amBlackboard/MoodleJenni Piper

The Moodle upgrade that failed this morning, will be reattempted on Monday, July 18, at 3:00am.

The upgrade should involve one to two hours of downtime for Moodle and will be completed by the beginning of the workday. This is a significant upgrade from version 3 to 4, which has a new look and feel that most will find easier and more intuitive to use. However, it is a change, and we recognize that instructors with classes in session may need some additional support. If you have classes at this time, we encourage you to email helpdesk@emu.edu for information from the IS Moodle Team about training opportunities.

Scheduled Outage: Moodle

Friday July 15, 2022 3:00am - 6:00amBlackboard/MoodleJenni Piper

Update: July 15, 8:45am:
We are disappointed to report that the Moodle upgrade scheduled for early this morning could not be completed successfully. Moodle remains unchanged. We are working closely with our service provider to determine a new timeline. We will send another update as soon as we have confirmation that the problems have been resolved and a new date can be set confidently. If you have questions, please email them to helpdesk@emu.edu.

On Friday, July 15 3:00-6:30 am, we will be upgrading Moodle to version 4.0. Moodle will be unavailable during the upgrade. If you have questions, email helpdesk@emu.edu.

Unscheduled: Internet Issue

Thursday June 16, 2022 9:25am - 10:05amInternetJenni Piper

Update: The issue was resolved around 10:05am.

There is an issue with DNS. Technicians are working on the issue.

Unscheduled: Wifi Outage

Wednesday May 18, 2022 4:00pm - 5:50pmWirelessJenni Piper

Update: as of 5:50 pm the outage affecting mainly wireless and certain other connectivity has been resolved.

Around 4:00pm user started experiencing issues connecting to the EMU wifi. Technicians are looking into the issue. This post will be updated as more details are discovered.