08/05 13:30 About 1:15pm today Info Systems was made aware that EMU’s internet services are not available off-campus. Our server logs indicate that the disruption began about 12:30pm. This means our web servers cannot be accessed from off-campus locations, except Lancaster and WCSC where we have special VPN connections.

This also impacts e-mail services as follows:

1. No e-mail from external sources is getting to EMU e-mail servers.
2. E-mail sent from EMU servers is being sent to external addresses.
3. E-mail sent internally to @emu.edu addresses is being delivered.

Information Systems is currently diagnosing the problem and will resolve it as soon as possible.

08/05 15:00 No change of status. Outage continues. Info Systems is collaborating with outside technical resources.

08/05 15:30 The root cause of the problem has been identified. Off-campus access to www.emu.edu should now be working. Other services are being worked on (i.e. e-mail, webmail, Blackboard, etc). Progress will be made over the next hour and updates made here.

08/05 16:00 The problem has been fixed. E-mail to non-students will be sent prior to 5:00pm with additional information about the nature of the outage and its consequences.