Multi-Day Web Server Instability

07/27: The webserver experienced performance problems causing periods of outage, but was otherwise available.

07/28: Periods of poor performance continue.

07/29: Periods of poor performance continue.

07/30: Periods of poor performance continue.

08/02: Occasional periods of poor performance persist.

It is the top priority of the Info Systems department to solve these problems. Employees from Network Systems, Application Development and the Web Work Team have been collaborating all week to diagnose the specific problem(s). Some progress has been made, but the root cause has not yet been definitively identified.

UPDATE: 5:00pm, Fri, 7/30. Info Systems took several initiatives following a period of slow performance this morning. Web server performance has been good since about 11:30am and we are considering this outage “closed”.

UPDATE: 5:00pm, Mon, 8/02. Another period of performance degradation occurred around noon today. Previous Info Systems initiatives mitigated the effects of the problem but have not yet resolved it.

Duration: 6 days

Assigned Technicians: Holden Byler