Monthly Archives: September 2013

Increased spam to @emu.edu email addresses

Email

Update 20130925: The newly tuned spam detection system exhibited the same instability as before. We have disabled it.

Email sent last night and this morning should be delivered by mid-afternoon.

Update 20130924: We have worked with Sophos to tune the spam detection system. The new system is now in place and we are monitoring mail system performance.

Update 20130923: Friday’s update has proven unstable. We have reversed the change and are continuing to work with Sophos.

Over the weekend you may have received emails saying that the server “can’t deliver message for 4 hours”. These messages were delivered once Friday’s change was reversed. No email has been lost during this process.
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Update 20130920: We have installed an update to spam detection. Spam detection and prevention is now functioning. We will continue to monitor the system.
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Update 20130918: We have identified a problem with spam detection profile updates. We are working with Sophos, our antispam vendor to resolve the problem.
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We have received reports of increased spam to @emu.edu email addresses. We are investigating the problem.

With our moving to GMail (Jan-Mar 2014), our internal spam control resources will be replaced with Google spam controls.

Internet outage to diagnose issue

Internet

Update 20130915: Lumos reset their equipment between 12:00 and 12:15am.
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Our Internet service provider, Lumos, will resetting their equipment sometime between 12am (midnight) and 6am on Sunday 15 Sept. This reset may cause a few minutes’ disruption to Internet service.

Lumos cannot tell us exactly when the reset will occur. All function will be restored by 6:00am.

If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).

Internet outage to diagnose issue

Internet

We will be performing additional tests on the Internet connection at the Harrisonburg campus. Internet access on the Harrisonburg campus will be disrupted. Users at the Lancaster and Washington locations will be unable to access network servers and resources at the Harrisonburg campus.

All function will be restored by 7:00am.

If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).

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UPDATE!
We are still testing/troubleshooting the issue. We will close this outage when complete.

Internet outage to diagnose issue

Internet

We will be performing additional tests on the Internet connection at the Harrisonburg campus. Internet access on the Harrisonburg campus will be disrupted. Users at the Lancaster and Washington locations will be unable to access network servers and resources at the Harrisonburg campus.

All function will be restored by 7:00am.

If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).

Slow Internet service

Internet

Update 2013-09-12 07:30am: Information systems and Lumos technicians have determined that the Harrisonburg campus Internet connection problems lie with Lumos, our Internet service provider. A Lumos technician will be on site this morning.

We will not disrupt our Internet connection during business and class hours. If a connection disruption is required to fix the problem—and we don’t yet know that it will be—we will schedule and announce an outage.

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We have received many reports of slow Internet service affecting downloads and streaming videos on the Harrisonburg campus. We are working with Lumos, our Internet service provider, to diagnose and resolve the problem.

Unfortunately, diagnosing this problem requires disconnecting the Harrisonburg campus from the Internet. We know that this creates problems for faculty, staff and students.

We are working with Lumos to identify a time for testing and will notify the campus community as soon as a time has been set.

If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540 432 4357 (x4357 on the Harrisonburg campus).

Lumos made additional changes overnight 12/09-10 which appear to have corrected our Internet connectivity problems.