Wednesday, March 7, 6:00 AM to noon is a scheduled information systems outage for the Student Information System (Jenzabar EX) and myEMU. We will be installing a major upgrade. EX will be unavailable during this time; myEMU will have limited functionality.

Please note the outage occurs during business hours. We have scheduled this in close consultation with EX module managers and to occur during Spring Break. We regularly review our outage procedures to minimize disruption for faculty, staff, and students.

This outage is for only EX and myEMU. No other systems will be affected.

If you use the EX client, please quit the client before you leave work Tuesday. If the client is running during the upgrade you may need to restart your computer after the upgrade for EX to work correctly.

If you have questions or concerns please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).

8:40 AM The EX client package is currently being deployed to users machine. Once you have received the new EX client. It is fine to start using EX.

10:30 Both my EMU and EX should be functioning. If you encounter difficulties with using EX please create a ticket at:

https://helpdesk.emu.edu/jira/servicedesk/customer/portal/4