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Scheduled myEMU, J1, PowerFAIDS

myEMU, Student Information System (Jenzabar EX), Student Information System (SIS)

Progress Notes:

10:05 PM all VMWare servers are now available

9:30 PM J1 Web & the reportserver are now available. Other VMs are still recovering

9:25 PM J1 Desktop, myEMU, & PowerFAIDS are now available. J1Web is not currently available.

9:20 PM Progress is being made. But myEMU, J1, and PowerFAIDS are still not available

8:55 PM Maintenance is taking longer than originally planned. MyEMU, J1, and PowerFAIDS are currently unavailable.

Helpdesk, Moodle, and Navigate are all available. Here are links to use these products:

7:24 PM SISDB has been shut down for maintenance

Original outage message:

SISDB will be shut down this evening for a brief period for VMware maintenance starting at 7 PM. All databases hosted on SISDB will be unavailable while the server is down. Users will not be able to use J1, myEMU, PowerFAIDS, and other applications relying on SISDB databases.

Scheduled: myEMU & J1 9/30/2025

myEMU, Student Information, Student Information System (Jenzabar EX), Student Information System (SIS), Web Applications

Progress Notes:

10 AM There is a registry update script to fix installs for people having difficulty running J1 Desktop

8 AM some computes require reintall of client software.

12:30 AM Wednesday: Cashnet, myEMU, J1 Web, and J1 desktop are all usable. Some additional configuration work is needed on J1 Web for printing. J1 2024.2.0.3 desktop clients will be distributed to EMU computers connected to the school network starting at 6 AM.

Midnight: myEMU available. Cashnet not yet available. Still working on some J1 Web configuration issues.

11:30 myEMU upgrade still in progress. J1 Web is available, J1 desktop is available on RDS and Appstream. Desktop clients will be distributed to current users at 6 AM. If you need it before, then J1 2024.2.0.3 is available for download and installation from EMU applications.

10:15 PM J1 Web is available, J1 Desktop is only available on RDS. Still working on updating J1 to correctly include EMU settings & customizations

9:15 J1 Desktop is available on RDS. Some data was changed in the upgrade. Still working on restoring EMU configuration. MyEMU and J1 Web are not available. CashNET parent portal is available. Access for students is not yet available.

7:30 PM Upgrade in progress, but no additional systems are available

5:30 PM PowerFAIDS is available

4:10 PM Salesforce Integration to J1 has been stopped

Original post:

There is a planned outage of the Student Information System (Jenzabar J1) on September 30th (Tuesday) from 5:00 PM to 6:00 AM on October 1st (Wednesday). myEMU will be upgraded as well. myEMU will not be available from 5:00 PM until 11:00 PM on September 1st.

EMU payment processing (CashNET) depends on J1 and myEMU and will be down during the J1 outage. The PowerFAIDS interface to J1 will not work during the upgrade. Other systems may be affected.

If you use J1 Desktop, please quit J1 before 5 PM on Tuesday. If the Jenzabar client is running during the upgrade, you may need to restart your computer after the upgrade for J1 to work correctly.

EMU must upgrade to J1 before the end of September since Jenzabar will not support J1 2023.3 after September 30th.

Helpdesk, Moodle, and Navigate will all be available while myEMU is down. Here are links to use these products:

Unscheduled: Transfer of Salesforce data to SQL Server is disrupted

Student Information System (Jenzabar EX)

Update: The problem has been resolved.

The CData package EMU uses to transfer salesforce data to a SQL Server backup database is not working. EMU is currently working with the vendor to resolve this issue. Most end users will not notice the problem. Some J1 data will be out of sync with Salesforce data until the problem is resolved.

Scheduled: myEMU & J1

Uncategorized

Update:

  • Some users are having difficulty installing the J1 upgrade on their computers. If you still have difficulty using J1 on Wednesday, please contact EMU’s helpdesk at helpdesk@emu.edu or https://emu.teamdynamix.com/TDClient/368/Portal/Home/
  • 2:30 PM Wednesday. All issues with CashNET have been resolved. Continuing to work on Salesforce integration issues.
  • 1:30 AM Salesforce Integration reactivated
  • Midnight: The IS department is continuing to debug issues related to J1. At 4 AM, the new desktop software will be distributed to computers turned on and connected to the EMU network. RDS will be updated later in the morning. Other computers will be updated after they are turned on and connected to the EMU network (There may be some delay for the update to occur).
  • 11 PM CashNET is available
  • 10 PM J1 Desktop Available via Appstream – not yet available elsewhere
  • 8:30 myEMU & J1 Web are available
    • Cashnet is not available
    • J1 Desktop is not available
  • 6:10 myEMU is now in Maintenance mode (not accessible)
  • 5:30 PM Volume snapshots are complete
    • myEMU is temporarily available. We will need to shut it down later this evening
  • 5 PM 11/12/2024 Volume Snapshots started all Jenzabar-related systems down

There is a planned outage of the Student Information System (Jenzabar J1) on November 12th (Tuesday) from 5:00 PM to 3:00 AM on November 13th (Wednesday). myEMU will not be upgraded, but because the myEMU portal relies on Jenzabar, it will not be available from 5:00 PM until 9:00 PM on November 12th.

This outage is for J1 and myEMU. EMU payment processing (CashNET) depends on J1 and myEMU and will be down during the J1 outage. The PowerFAIDS interface to J1 will not work during the upgrade. Other systems should not be affected.

If you use J1 Desktop, please quit J1 before 5 PM Tuesday. If the Jenzabar client is running during the upgrade, you may need to restart your computer after the upgrade for J1 to work correctly.

EMU must upgrade to J1 before the end of the year since Jenzabar will not support the old version in 2025.

Helpdesk, Moodle, and Navigate will all be available while myEMU is down. Here are links to use these products: