Update: Users are now able to use J1 Web. Additional maintenance may be required in the future.
When users try to connect to J1 Web, they receive an HTTP Error 500.30.
IT is currently working with Jenzabar to resolve this issue.
Error Message:
Update:
There is a planned outage of the Student Information System (Jenzabar J1) on November 12th (Tuesday) from 5:00 PM to 3:00 AM on November 13th (Wednesday). myEMU will not be upgraded, but because the myEMU portal relies on Jenzabar, it will not be available from 5:00 PM until 9:00 PM on November 12th.
This outage is for J1 and myEMU. EMU payment processing (CashNET) depends on J1 and myEMU and will be down during the J1 outage. The PowerFAIDS interface to J1 will not work during the upgrade. Other systems should not be affected.
If you use J1 Desktop, please quit J1 before 5 PM Tuesday. If the Jenzabar client is running during the upgrade, you may need to restart your computer after the upgrade for J1 to work correctly.
EMU must upgrade to J1 before the end of the year since Jenzabar will not support the old version in 2025.
Helpdesk, Moodle, and Navigate will all be available while myEMU is down. Here are links to use these products:
11:43 am: Internet service has been restored.
We are currently working with our vendor to get this back up and running as soon as we can. Please check back for updates.
Update: our Moodle server should be working again. Please e-mail helpdesk@emu.edu if you still have trouble. Thanks!
Moodle is currently down due to what appears to be a DNS issue. Please standby for updates. We apologize for the inconvenience.
Updates: 5:20 PM backup of database completed
6 PM Jenzabar indicates work is complete
The most noticeable activity is on J1 Web there will be an IIS restart. People using J1 Web will lose connections and the ability to communicate with the J1 Web server during the upgrade.
On myEMU (different than J1 Web), Web Application Services (WAS) and Client Application services will be stopped and restarted. myEMU should remain available but some data will either not be refreshed or be unavailable while the services are restarted.
Patch 7 will be available to any desktop users that want it on 2/1/2024. The patch affects 1098 and 1099 forms so folks in the business office are the people that need it.
Sorry for the short notice.
Progress Updates:
There is a planned outage of the Student Information System (Jenzabar J1) on March 5th (Tuesday of Spring Break) from 5:00 PM to 3:00 AM on March 6th. myEMU will also be upgraded and will not be available 5:00 PM until 5:30PM and from 7:30PM and until 9:30PM on March 5th.
This outage is for J1 and myEMU. EMU payment processing (CashNET) is dependent on J1 and myEMU and will be down some during the J1 outage. The PowerFAIDS interface to J1 will not work during the upgrade. Other systems should not be affected.
If you use J1 Desktop, please quit J1 before leaving the previous week. If the client is running during the upgrade, you may need to restart your computer after the upgrade for J1 to work correctly.
We are updating to J1 2023.2 at this time because the J1 2022.2 version we are currently running is nearing its end of life.
1/4 UPDATE: The upgrade finished after a delay at around 10 pm last night. We are currently testing all parts of Moodle to make sure everything is working as it should. If you see something that you are not expecting, please e-mail helpdesk@emu.edu. Thanks!
3:35pm: The upgrade is still in process and our vendor is not able to give a timeframe on when it will be completed. We continue to monitor the upgrade and post updates when we have more information.
1:02pm: The upgrade is still in process and running smoothly. Moodle will remain unavailable until the process has completed. We hope it will complete by 3:00pm.
On Wednesday, January 3 9:00-1:00, Moodle will be unavailable while it is updated from version 4.0 to 4.1.
This is a minor update and you can read more about it here: https://docs.moodle.org/401/en/New_features
Updates are necessary to keep Moodle secure, supported and provide access to new features. The timing of this update is inline with our standard practice of updating Moodle in July and Christmas break. If you have any questions, please email helpdesk@emu.edu.
We are currently seeing reports of users having trouble using Google services like gmail.com or drive.google.com. Most users are seeing slowness or a 502 error after they log in. This appears to be transient and happening at different times. Refreshing the page might help after you have waited for a few mins. but Google ultimately will need to fix things. We will post any updates as we have them.
Update: Around 4 pm pages started to respond as they should.
On September 28 and October 2, 31 new copiers will be delivered to upgrade devices that are five years old. IS will be working with Ricoh to set up the new devices as soon as possible to provide as little disruption to your printing, copying and scanning needs. The device being replaced will be removed October 5th or 9th.
Here is the list of devices impacted on each date.
| Sep 28, 2023 ATH-01 – Ready to Use BIBLE-02 – Ready to Use BUS-OFF-01 – Ready to Use CC-01 – Ready to Use DEV-01 – Ready to Use GRADCOUN-01 – Ready to Use LANG-LIT-01 – Ready to Use LIB-PUB-01 – Ready to Use LIB-REF-01 – Ready to Use MUSIC-02 – Ready to Use NURSE-03 – Ready to Use SC-04 – Ready to Use SEM-02 – Ready to Use SEM-05 – Ready to Use SOC-03 – Ready to Use STULIFE-04 – Ready to Use | Oct 2, 2023 ADM-01 – Ready to Use AS-01 BIO-MED-01 – Ready to Use BUS-ED-01 – Ready to Use CAFE-01 – Ready to Use CC-03 – Ready to Use CJP-WEAV-03 – Ready to Use COUNSERV-01 – Ready to Use GRADDEAN-01 – Ready to Use HILLSIDE-01 – Ready to Use IS-01- Ready to Use SEM-LAB-03 – Ready to Use SEM-OFFICE-02 – Ready to Use SVCC-03 – Ready to Use VACA-01 – Ready to Use |
A Ricoh tech will be onsite to deactivate the current device and set up the new device. This process will take 30-45 minutes. During this time, printing will not be available. Configuration of the devices will start as the devices are delivered and continue the next day until completed.
Printer names will not be changing, so nothing needs to be changed on computers to use them.
9/27/2023, 9:00am: The issue has been resolved.
9/27/2023, 8:00am: The issue has been mitigated but still persists for some users. Technicians continue to work toward a resolution.
We are currently experiencing an issue with devices connecting to EMU Wifi. This will impact any device that is connecting/reconnecting. Technicians are working on the issue and believe it will be resolved before 5:00pm.