Internet service at the Harrisonburg campus will be disrupted between 5:00 and 6:00 tomorrow morning. All functionality will be restored by 6am.
Lumos and Information Systems technicians will be replacing Lumos equipment to address ongoing Internet connection problems at the Harrisonburg campus.
If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).
Vendor technicians will be upgrading our CBORD door access system on Oct 21-22. We have configured systems to ensure that access to dorms and other buildings will be unaffected by this upgrade.
If you do encounter problems entering residence halls please contact the RD on call: 540 476 3676.
This Saturday (19 Oct 2013) is a scheduled third-Saturday information systems maintenance outage. We will be performing routine imaging on systems.
We expect disruptions for the following systems between 8:00am and 12:00pm on the 19th:
– Mail
– Internet access, web access and wireless access. These disruptions will be momentary.
No other systems will be affected.
If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).
There will be a short outage of Jenzabar EX and myEMU, until approximately 7:30 am, to install updates to the database server.
We are investigating corrupted files on the faculty-staff Z: drive.
UPDATE: The faculty-staff Z: drive has been taken off-line because thousands of files on it are corrupted. We have no ETA on when it will again be available. Likely not until early Thursday morning (but that is purely speculative). JRutt 10/09 15:45
UPDATE: With the Z: drive off-line there will be extended login times for both students and employees, but only the EMPLOYEES Z: drive is off-line. JRutt 10/09 16:00
UPDATE: At about 18:05 all files from the overnight backup of Oct 8-9 on the Z: drive were restored and the files became available about 18:15. An email will be sent to the campus describing for users the impact of this incident and our recovery from it. JRutt 10/09 18:20
There will be a short outage of Jenzabar EX and myEMU, until approximately 7:30 am, to install updates to the database & retention servers.
Update 20130925: The newly tuned spam detection system exhibited the same instability as before. We have disabled it.
Email sent last night and this morning should be delivered by mid-afternoon.
Update 20130924: We have worked with Sophos to tune the spam detection system. The new system is now in place and we are monitoring mail system performance.
Update 20130923: Friday’s update has proven unstable. We have reversed the change and are continuing to work with Sophos.
Over the weekend you may have received emails saying that the server “can’t deliver message for 4 hours”. These messages were delivered once Friday’s change was reversed. No email has been lost during this process.
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Update 20130920: We have installed an update to spam detection. Spam detection and prevention is now functioning. We will continue to monitor the system.
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Update 20130918: We have identified a problem with spam detection profile updates. We are working with Sophos, our antispam vendor to resolve the problem.
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We have received reports of increased spam to @emu.edu email addresses. We are investigating the problem.
With our moving to GMail (Jan-Mar 2014), our internal spam control resources will be replaced with Google spam controls.
Update 20130915: Lumos reset their equipment between 12:00 and 12:15am.
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Our Internet service provider, Lumos, will resetting their equipment sometime between 12am (midnight) and 6am on Sunday 15 Sept. This reset may cause a few minutes’ disruption to Internet service.
Lumos cannot tell us exactly when the reset will occur. All function will be restored by 6:00am.
If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).
We will be performing additional tests on the Internet connection at the Harrisonburg campus. Internet access on the Harrisonburg campus will be disrupted. Users at the Lancaster and Washington locations will be unable to access network servers and resources at the Harrisonburg campus.
All function will be restored by 7:00am.
If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).
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UPDATE!
We are still testing/troubleshooting the issue. We will close this outage when complete.
We will be performing additional tests on the Internet connection at the Harrisonburg campus. Internet access on the Harrisonburg campus will be disrupted. Users at the Lancaster and Washington locations will be unable to access network servers and resources at the Harrisonburg campus.
All function will be restored by 7:00am.
If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).