All posts by Jenni Piper

Unschduled: J1 & PowerFAIDs Outage

Thursday February 17, 2022 3:15am - 8:56amUncategorizedJenni Piper

There is currently an issue logging into J1 and PowerFAIDS. This also impacts running queries against the J1 database. Technicians are working to resolve the issue.

This issue has been resolved

Unscheduled: Response to log4j Vulnerability

Saturday December 11, 2021 10:36am - 11:00amUncategorizedJenni Piper

If you read the news today, you will see that there is a very bad security vulnerability with a software library called log4j. We are vulnerable in several applications. In response we have proactively removed external access to these sites.

Here is a list of what is affected
1.  alertus.emu.edu
2.  labtutor.emu.edu
3.  phone.emu.edu
4.  papercut.emu.edu
5.  ~~resources.emu.edu~~ External access restored 12/11/21 11:00AM

Unscheduled: Moodle Outage

Tuesday December 7, 2021 4:41pm - 4:50pmBlackboard/MoodleJenni Piper

Resolved: 12/7/2021 16:50

Moodle is currently unavailable. We re working with our support vendor to regain access.

Unscheduled: Moodle Outage

Saturday December 4, 2021 5:33am - 10:53amBlackboard/MoodleJenni Piper

Moodle is currently unavailable. We are working with our support vendor to resolve the issue.

Resolved

Unscheduled: Moodle Outage

Saturday November 27, 2021 6:00am - 1:05pmBlackboard/Moodle, UncategorizedJenni Piper

Update: 1:05 pm
Moodle access has been restored.

Moodle is currently unavailable. We have submitted a support request with our support vendor. This post will be updated as there is new information.

Unscheduled Outage: Turnitin

Sunday November 21, 2021 1:30pm - Tuesday November 23, 2021 9:07amturnitinJenni Piper

Update (8:00am, 11/23)
We believe this issue is resolved. Contact the Helpdesk if you continue to have issues.

Update (5:00pm)
We have been working with Moodle and Turnitin support. Assignments seem to be working again for the most part and students have been able to submit papers. Please contact helpdesk@emu.edu if you still have trouble. Thanks!

8:00am: Over the weekend, users began experiencing issues when using Turnitin. An error message is received when submitting, creating, editing and grading assignments. We have reported the issue to Turnitin and Moodle support. We will update this post as more details are available.

Unscheduled: Lancaster connection outage

Tuesday November 9, 2021 8:00am - 10:00amUncategorizedJenni Piper

The connection between Harrisonburg and Lancaster had a couple of blips in succession this morning. Troubleshooting pointed to our provider, not our equipment. We opening a case with Shentel to followup. The gray areas in the attached graph indicate the outage periods.