1:18pm: The issue has been resolved.
Around 11:45am the phone system became unusable. Users will not be able to receive or place calls. Technicians are working on the issue.
All posts by Jenni Piper
Unscheduled: Wifi Outage
Technicians rebooted the wifi controllers to resolve the issue.
Unscheduled: Internet Issues
UPDATE 2/21/22 9:05AM: This has been resolved.
UPDATE 2/18/22 10:15AM: There is a temporary workaround in place. Technicians will continue to monitor.
There is currently an issue in internet traffic routing. You can monitor reports of this issue at:
https://downdetector.com/status/quad9/
This may impact the following:
- Moodle
- myEMU
- 25Live
- Medicat
- Google Workspace (Gmail)
- Zoom
- AppStream
Technicians are monitoring the situation.
Unschduled: J1 & PowerFAIDs Outage
There is currently an issue logging into J1 and PowerFAIDS. This also impacts running queries against the J1 database. Technicians are working to resolve the issue.
This issue has been resolved
Unscheduled: Response to log4j Vulnerability
If you read the news today, you will see that there is a very bad security vulnerability with a software library called log4j. We are vulnerable in several applications. In response we have proactively removed external access to these sites.
Here is a list of what is affected
1. alertus.emu.edu
2. labtutor.emu.edu
3. phone.emu.edu
4. papercut.emu.edu
5. resources.emu.edu External access restored 12/11/21 11:00AM
Unscheduled: Moodle Outage
Resolved: 12/7/2021 16:50
Moodle is currently unavailable. We re working with our support vendor to regain access.
Unscheduled: Moodle Outage
Moodle is currently unavailable. We are working with our support vendor to resolve the issue.
Resolved
Unscheduled: Moodle Outage
Update: 1:05 pm
Moodle access has been restored.
Moodle is currently unavailable. We have submitted a support request with our support vendor. This post will be updated as there is new information.
Unscheduled Outage: Turnitin
Update (8:00am, 11/23)
We believe this issue is resolved. Contact the Helpdesk if you continue to have issues.
Update (5:00pm)
We have been working with Moodle and Turnitin support. Assignments seem to be working again for the most part and students have been able to submit papers. Please contact helpdesk@emu.edu if you still have trouble. Thanks!
8:00am: Over the weekend, users began experiencing issues when using Turnitin. An error message is received when submitting, creating, editing and grading assignments. We have reported the issue to Turnitin and Moodle support. We will update this post as more details are available.
Unscheduled: Lancaster connection outage
The connection between Harrisonburg and Lancaster had a couple of blips in succession this morning. Troubleshooting pointed to our provider, not our equipment. We opening a case with Shentel to followup. The gray areas in the attached graph indicate the outage periods.
