Currently users are unable to login to 25Live. This has been reported to Collegenet support and they are working on the issue.
All posts by Jenni Piper
Unscheduled Outage: myEMU and emu.edu
We are currently experiencing an unscheduled outage of myEMU and emu.edu.
Scheduled: HelpWeb/EquipWeb migration to new server
On Wednesday, 15 Julyy 2015 between 8:00am and 8:30pm, Information Systems will be migrating the HelpWeb and EquipWeb databases to a new server.
HelpWeb and EquipWeb will be unavailable during the migration. No other systems will be affected.
Emails to helpdesk@emu.edu will be imported into HelpWeb when the migration is done.
Please contact the Helpdesk with questions or comments: helpdesk@emu.edu or 540 432 4357 (x4357 on the Harrisonburg campus).
Jenzabar EX (SIS) – Users unable to login
Users attempting to login to Jenzabar EX receive an error message and are unable to login.
Technicians are looking into the problem and will update this entry when more information is available.
This issue has been resolved.
25Live Update
On Tuesday, January 13, 2015 at 9:00pm, 25Live will b unavailable while an upgrade is performed. It will be unavailable for approximately four hours.
25Live – Emergency Patch
On Monday, December 22, 2:00, there will be an emergency patch to 25Live v24. It will take approximately one hour.
This update will provide updates to the authentication scheme that is used by 25Live.
25Live – Emergency Patch Installation
On Thursday, Dec 18th at 5:00pm, CollegeNET will be deploying an emergency patch to 25Live in both Test and Production.
The 25Live patch includes the following updates:
1) Correction to custom attribute handling in the Event Wizard.
2) Updates to handling of bound events.
3) Requestor and Scheduler are emailed correctly when this feature is configured.
25Live – Emergency Patch
From CollegeNet: Monday, December 15th, 2014 at 5:00 (ET), we will deploying an emergency patch to your 25Live release 24 environment in both your Test and Production instances.
IMPORTANT: In order for your system to receive these service upgrades, it is essential that you follow these instructions:
After you have received notification that the upgrades are complete, clear your browser cookies and cache to ensure that you are receiving the newest code.
If you experience any problems or have any questions about these instructions, please contact support@collegenet.com
This patch includes the following updates:
1) Users with override permissions to blackouts and open/close hours can now override them when scheduling using the Event Wizard.
2) The advanced search in the Event Wizard now correctly returns data.
3) Improvements to the event save process to resolve issues with custom event PUT input BPEs.
4) ECommerce handles daylight saving time changes more smoothly.
5) Special characters are handled better in custom Event Wizard configurations.
6) Notification about date buffers appears correctly in the Event Wizard.
7) Event requirements appear correctly in the Event Wizard when selected for an event type.
8) We have made improvements to handling of bound events.
9) The event description now appears consistently for default Event Wizard configurations.
Unscheduled: www.emu.edu
We experienced unusually heavy load on our website, www.emu.edu. Some pages may have been intermittently unavailable.