Category Archives: Internet

Slow Internet service

Internet

Update 2013-09-12 07:30am: Information systems and Lumos technicians have determined that the Harrisonburg campus Internet connection problems lie with Lumos, our Internet service provider. A Lumos technician will be on site this morning.

We will not disrupt our Internet connection during business and class hours. If a connection disruption is required to fix the problem—and we don’t yet know that it will be—we will schedule and announce an outage.

—

We have received many reports of slow Internet service affecting downloads and streaming videos on the Harrisonburg campus. We are working with Lumos, our Internet service provider, to diagnose and resolve the problem.

Unfortunately, diagnosing this problem requires disconnecting the Harrisonburg campus from the Internet. We know that this creates problems for faculty, staff and students.

We are working with Lumos to identify a time for testing and will notify the campus community as soon as a time has been set.

If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540 432 4357 (x4357 on the Harrisonburg campus).

Lumos made additional changes overnight 12/09-10 which appear to have corrected our Internet connectivity problems.

Internet connection problems

Internet

Update Saturday 1:30pm: Lumos reports that the problem is resolved. No further details have been provided at this time. We are continuing to monitor the situation.

Update Saturday 11am: We’ve received further reports from campus of connection problems. We’re monitoring the situation.

Update Saturday 7am: nTelos reports that they’ve implemented a work-around as of 2AM. Testing indicates that functionality is restored.

nTelos, our Internet service provider is reporting problems. You may have trouble accessing some web sites; other sites may load slowly or incompletely.

Internet and systems outage – Moodle and printing continuing

Internet

We will be updating core network infrastructure. Please expect disruptions as follows:

– 8:30 – 9:30am: Internet connection
– 8:00 – 12:30pm: Many EMU servers including moodle, mail, myEMU, web, file and print services.
– 12:30 – 2:45pm: Moodle and calendar.

Technicians encountered some problems during their work but were able to solve them within an extended outage. We appreciate the community’s patience.

Failed Internet Traffic Management Device (NetEnforcer)

Internet

The NetEnforcer bandwidth management appliance failed completely. We are unable to manage Internet traffic which will result in slow Internet connections for everyone.

A replacement is being shipped to us and we expect to receive it on Monday but some time will be required to configure it and place in service.

We will update this outage as our progress towards repair progresses.
—————————–
UPDATE (08/27 10:00am): We have received confirmation that the replacement unit has been shipped. Unfortunately, it shipped from Israel and will not arrive until noon on Wednesday, 08/29 (current ETA, which could change). Our Internet connection monitoring data indicate that performance has been better than expected (considering the circumstances) but we are urging everyone on campus be judicious in their use of the Internet for things that require significant bandwidth (i.e. streaming video and audio).