Category Archives: Internet

Intermittent internet connection outages Saturday

Email, Internet, Network

This Saturday, June 27 beginning at 9:00 AM, Information Systems will be making configuration changes to our network to accommodate a second internet service provider.  This will result in multiple intermittent interruptions in both the ability of on-campus users to access the internet (perhaps most importantly Google), as well as off-campus users’ ability to access services provided by EMU, such as Moodle and myEMU.  While we expect work to be completed by 1:00 PM, it may take some internet sites longer to re-establish communication with EMU so you may notice inconsistencies until later in the day.  We expect these will be few, if any.

Services that do not require internet access for on-campus users including, but not limited to, file access, printing, myEMU, and Moodle will remain available for on-campus users.

Scheduled: Internet connection maintenance

Internet

Tuesday 16 Sept between 7:00am and 7:40am is a scheduled maintenance outage for the Harrisonburg campus internet connection. Internet connectivity may be disrupted during this time.

Our internet service provider set the schedule for this outage. We expect disruptions between 7:00 and 7:15am; there may be a brief disruption around 7:30am. We expect full service to be restored by 7:40am at the latest. Details of systems impacts follow:

  • Harrisonburg campus: Access to printing, copying, network drives, and Moodle on the Harrisonburg campus will be unaffected. Access to the EMU website, myEMU, Gmail and the internet will be affected during periods of connection disruption.
  • Lancaster and Washington locations: Access to printing and copying, and Gmail and the internet at the Lancaster and Washington locations will be unaffected. Users will be unable to access wireless, network drives, and Moodle during periods of connection disruption.
  • Elsewhere: Off-campus users will be unable to access myEMU, the EMU website and Moodle during periods of connection disruption.

We apologize for any inconvenience.

Please direct questions and concerns to the information systems helpdesk: helpdesk@emu.edu or 540 432 4357.

Internet outage to diagnose issue

Internet

We will be performing additional tests on the Internet connection at the Harrisonburg campus. Internet access on the Harrisonburg campus will be disrupted. Users at the Lancaster and Washington locations will be unable to access network servers and resources at the Harrisonburg campus.

All function will be restored by 6:00am.

If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).

Internet outage to replace equipment

Internet

Internet service at the Harrisonburg campus will be disrupted between 5:00 and 6:00 tomorrow morning. All functionality will be restored by 6am.

Lumos and Information Systems technicians will be replacing Lumos equipment to address ongoing Internet connection problems at the Harrisonburg campus.

If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).

Internet outage to diagnose issue

Internet

Update 20130915: Lumos reset their equipment between 12:00 and 12:15am.
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Our Internet service provider, Lumos, will resetting their equipment sometime between 12am (midnight) and 6am on Sunday 15 Sept. This reset may cause a few minutes’ disruption to Internet service.

Lumos cannot tell us exactly when the reset will occur. All function will be restored by 6:00am.

If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).

Internet outage to diagnose issue

Internet

We will be performing additional tests on the Internet connection at the Harrisonburg campus. Internet access on the Harrisonburg campus will be disrupted. Users at the Lancaster and Washington locations will be unable to access network servers and resources at the Harrisonburg campus.

All function will be restored by 7:00am.

If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).

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UPDATE!
We are still testing/troubleshooting the issue. We will close this outage when complete.

Internet outage to diagnose issue

Internet

We will be performing additional tests on the Internet connection at the Harrisonburg campus. Internet access on the Harrisonburg campus will be disrupted. Users at the Lancaster and Washington locations will be unable to access network servers and resources at the Harrisonburg campus.

All function will be restored by 7:00am.

If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).

Slow Internet service

Internet

Update 2013-09-12 07:30am: Information systems and Lumos technicians have determined that the Harrisonburg campus Internet connection problems lie with Lumos, our Internet service provider. A Lumos technician will be on site this morning.

We will not disrupt our Internet connection during business and class hours. If a connection disruption is required to fix the problem—and we don’t yet know that it will be—we will schedule and announce an outage.

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We have received many reports of slow Internet service affecting downloads and streaming videos on the Harrisonburg campus. We are working with Lumos, our Internet service provider, to diagnose and resolve the problem.

Unfortunately, diagnosing this problem requires disconnecting the Harrisonburg campus from the Internet. We know that this creates problems for faculty, staff and students.

We are working with Lumos to identify a time for testing and will notify the campus community as soon as a time has been set.

If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540 432 4357 (x4357 on the Harrisonburg campus).

Lumos made additional changes overnight 12/09-10 which appear to have corrected our Internet connectivity problems.