There will be an upgrade to some hardware that connects EMU to the Internet. This outage will NOT affect on-campus access to file and print servers. It WILL affect the ability to receive and send email (no, nothing will be lost) and to access the Internet.
No one from off campus will be able to access any of EMU’s systems. (examples: Lancaster, NYC, and off-campus Blackboard users).
Internet connection is down. Fiberoptic cable has been broken somewhere off campus. Ntelos is fixing it – should be back by noon.
The following services are NOT available:
1. Inbound phone calls (callers get a busy signal).
2. Outbound local phone calls, including 800 numbers (you get a busy signal).
3. Internet connectivity, including outside email. This also means people cannot get to our websites.
The following service SHOULD be available:
1. Outbound long distance phone calls (other than toll-free calls).
NOON UPDATE: nTelos now estimates that repairs will be completed by 1:30PM.
Opened a ticket with nTelos commercial support. Found to be a problem with a piece of EMU equipment. After a reset, the connection was restored.
Due to an issue outside of EMU’s network, internet access may be slow. Webpages may take longer than usual to load, email may be inaccessible and terminal services may be unavailable. We apologize for any inconvenience.
There needs to be a short internet outage of approx 5 min. This is to change a configuration on our internet router to stay in sync with our internet provider. This should help with the stability of our internet connection.
Done, we are now on a new router from Ntelos. BGP also now has a password attached to it, and the routes have been changed.
Internet service was not available. We checked with our provider, which said a major outage ocurred, but that service had been restored.
Our internet provider is experiencing a technical difficulties. They have not indicated when to expect service to resume.
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3/18/05 04:45pm Problem is with a large router at our ISP’s (nTelos) facility. InfoSYS opened a trouble ticket with nTelos. At about 4:30pm service was briefly restored following an nTelos “power cycle” but soon went down again about 4:30pm. No estimated time for restoration of service.
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3/17/05 05:05pm Info Systems contacted nTelos for an update. System is still down. Likely a major problem since the previous power cycle of the nTelos router failed to fix the problem. There is no estimate on when service will be restored. Since it is now almost an hour prospects are NOT good for a quick fix. Could be several hours. nTelos will confirm with Info Systems when they believe the problem is solved.
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3/17/05 05:30pm InfoSystems received call from nTelos that the problem has been resolved.
Internet outage –
A problem with the Ntelos network caused the problem. At 7:20 they had no estimate of when the outage would be resolved.
A new piece of hardware was placed into production last week that seems to be creating a problem with performance for students in Residence Halls connecting to the Internet. Info Systems verified the problem late today (Wed, 10/27) and will be working to diagnose the problem on Thu, 10/28. We apologize for the inconvenience.
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Problem found in the new NetEnforcer configuration file. Fixed by 9:00am, 10/28/04.
Information Systems will be implementing an enhanced Virtual Private Network (VPN) system during the fall break (Mon-Tue, 10/25-26/2004). We will actually begin the work on Friday, 10/22. This work primarily involves the EMU Internet connection. While the work is being done there will be periods of time that the EMU Internet connection will not be available. This is likely to involve several hours of downtime for the Internet connection. To the best of our knowledge the outages will only involve the EMU Internet connection.
When the EMU Internet connection is "down" the following systems are affected:
We will do everything possible to minimize the EMU Internet connection downtime but we cannot accurately determine how much of an outage will occur on 10/22,25,26. Any outages that occur on Friday, 10/22, will be as late as possible in the afternoon. The Critical Information Alert system will be used to keep on-campus users informed of the status of the Internet connection while the work is being performed.