Webmail unavailable

UPDATE 8:15 PM: The webmail database is causing a memory problem. This outage may continue for several more hours.

UPDATE 9:15 PM: Investigation continues. Will likely be at least one more hour.

UPDATE 10:15 PM: Investigation continues. Problems appear to be significant. May not be resolved for several more hours.

UPDATE 11:15 PM: It is determined that the only reasonable fix is to change to the newer version of Webmail that we have been planning to install later in April. A few limitations (address groups, mail forwarding and vacation notifications) are missing at the moment. It is hoped that with a big effort on 4/5 these can be functioning by the end-of-day 4/5/06.

UPDATE 12:30pm 4/5: Work needed to address the limitations of the original Webmail install of 4/4 have been completed as of noon, 4/5/06.

Duration: 5 hours

Assigned Technicians: Jeremy Good