Monthly Archives: August 2015

Network outage Saturday August 15

Multiple Servers, Network

Update, 5:00pm:All services are restored.

Update, 2:00pm:Problems continue and technicians are pursuing several mitigations. We have extended the outage until 5:00pm. While most critical services remain functional we expect occasional interruptions of service to continue.

Update, noon:  Problems have occurred with the upgrade.  At this time we do not know how long it will take to resolve them.  While most critical services remain functional we expect occasional interruptions of service to continue.

Between 7:00 AM and 12:00 PM Information Systems will be replacing a core component of the network.  All network services–including but not limited to, internet access, printing, myEMU, Moodle, and SIS–will be interrupted for brief intervals as connections are transferred to the new equipment. This will affect services in Harrisonburg, Lancaster, and off-campus. We recommend against using the network or network services during this time, but if you do, please be prepared for service interruptions.

If you have questions or concerns please contact the Information Systems Helpdesk at helpdesk@emu.edu or x4357 (540-432-4357).

myEMU and EX upgrade

myEMU, Student Information System (Jenzabar EX)

Saturday, August 8, 8:00 am to Sunday, Aug 9, 5:00 pm is a scheduled information systems outage for Student Information Systems (EX)  and myEMU.  We will be installing a major upgrade.  EX and myEMU will be unavailable during this time.

We expect the outage to be for only EX and myEMU. No other systems will be affected.

Moodle will remain available at moodle.emu.edu .

If you use EX on a PC and have not shut it down for the weekend, you will need to reboot it after the update, before you first use EX next week.

If you have questions or concerns please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).