Update 2013-09-12 07:30am: Information systems and Lumos technicians have determined that the Harrisonburg campus Internet connection problems lie with Lumos, our Internet service provider. A Lumos technician will be on site this morning.

We will not disrupt our Internet connection during business and class hours. If a connection disruption is required to fix the problem—and we don’t yet know that it will be—we will schedule and announce an outage.

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We have received many reports of slow Internet service affecting downloads and streaming videos on the Harrisonburg campus. We are working with Lumos, our Internet service provider, to diagnose and resolve the problem.

Unfortunately, diagnosing this problem requires disconnecting the Harrisonburg campus from the Internet. We know that this creates problems for faculty, staff and students.

We are working with Lumos to identify a time for testing and will notify the campus community as soon as a time has been set.

If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540 432 4357 (x4357 on the Harrisonburg campus).

Lumos made additional changes overnight 12/09-10 which appear to have corrected our Internet connectivity problems.

Update Saturday 1:30pm: Lumos reports that the problem is resolved. No further details have been provided at this time. We are continuing to monitor the situation.

Update Saturday 11am: We’ve received further reports from campus of connection problems. We’re monitoring the situation.

Update Saturday 7am: nTelos reports that they’ve implemented a work-around as of 2AM. Testing indicates that functionality is restored.

nTelos, our Internet service provider is reporting problems. You may have trouble accessing some web sites; other sites may load slowly or incompletely.