Updats 20141031 10:40am: All systems are now functional.
Update 20141031 9:50am: myEMU and computer logins are now working. Jenzabar EX is offline for validation. Other systems remain offline at present.
An unexpected failure in our virtual server cluster affected multiple systems. A partial list follows:
[201401021 5:10pm] Systems are now functional.
An unexpected failure in our virtual server cluster affected multiple systems. A partial list follows:
Outage extended until noon.
Saturday 18 Oct is a scheduled maintenance outage for myEMU. We will be installing upgrades.
We expect an outage for myEMU between 8:00am and 10:00am on Saturday the 18th. No other systems will be affected.
If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).
Users outside the Harrisonburg campus were unable to access EMU web services including the web server, Moodle and myEMU due to a configuration error. We have resolved the problem.
An unexpected restart of core networking equipment briefly disrupted Harrisonburg-campus access to the Internet and from the Lancaster and Washington locations.
Tuesday 16 Sept between 7:00am and 7:40am is a scheduled maintenance outage for the Harrisonburg campus internet connection. Internet connectivity may be disrupted during this time.
Our internet service provider set the schedule for this outage. We expect disruptions between 7:00 and 7:15am; there may be a brief disruption around 7:30am. We expect full service to be restored by 7:40am at the latest. Details of systems impacts follow:
We apologize for any inconvenience.
Please direct questions and concerns to the information systems helpdesk: helpdesk@emu.edu or 540 432 4357.
Thursday 11 Sept from 6:30-9:00am is a scheduled maintenance outage for Jenzabar EX and myEMU. We will be applying urgent hotfixes to Jenzabar EX. No reboot or client install will be required unless you are contacted by information systems staff.
We expect an outage for only EX and myEMU between 6:30am and 9:00am on Thursday the 11th. No other systems will be affected.
If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).
Sunday 7 Sept is a scheduled maintenance outage for Jenzabar EX and myEMU. We will be applying hotfixes to Jenzabar EX.
We expect an outage for EX and myEMU between 8:00am and 1:00pm on Sunday the 7th. No other systems will be affected.
If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).
Thursday 24 July from 7:00am to 8:30am is a scheduled information systems outage for EX (SIS) and myEMU. We will be installing an emergency hotfix to resolve problems with the EX version installed on Saturday. Jenzabar recommends we install this patch quickly.
Only EX (SIS) and myEMU will be affected by this outage. No other system will be affected.
If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).
Saturday July 19 between 8:00am and noon is a scheduled maintenance outage for Harrisonburg campus voicemail and (briefly) phone systems. We are improving power delivery in the data center.
We expect outages as follows for the phone and voicemail system:
– Voicemail will be unavailable between 8:00am and noon. Phone calls will ring until answered or ended. Saved voicemail messages will be preserved but unavailable during the outage.
– Phone service to some extensions will be disrupted briefly at some point between 8:00am and noon while we reboot portions of the phone system. The disruption will last only a few minutes but we cannot determine exactly when it will occur.
If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).