UPDATE: Upgrade is complete and has been successful. Operations have been tested, but please reach out to helpdesk@emu.edu if you run into issues after this morning.

Next Wednesday, September 17, from 9-11 am, is a scheduled Information Technology outage for Papercut in order to perform a necessary upgrade. Papercut will be unavailable during this time, which will result in an outage of all network printing, copying, and scanning on the Harrisonburg campus. The Lancaster site will be unaffected. Please make sure to do any needed prints or copies before this time, or you will have to wait till after the upgrade is complete.

If you have difficulty printing after the upgrade, please reboot your computer to trigger a restart of your Papercut client software.

If you have questions or concerns, please email the Information Technology Helpdesk: helpdesk@emu.edu.

UPDATE: The FortiClient is working again now.

The IT department is aware of an issue regarding FortiClient and will work on resolving the issue as soon as possible. You may receive the following error window when trying to connect:

Thank you for your patience as we work towards a resolution.

UPDATE 6/30: The problem has been fixed.

The voicemail-to-email feature of our phone system stopped working within the last few weeks. IT is now aware of this issue and working on fixing it.

Team Dynamics is experiencing an outage this morning. They are aware and investigating the issue. We are hopeful that the system will be back up as quickly as possible. Until the issue is resolved EMU IT is unable to access new and existing work orders. We will respond as soon as we are able. Sorry for the inconvenience this may cause.

UPDATE: Power was restored around 3:00 PM.

A power outage in Parkwoods 902 has caused the Wi-Fi to fail in Parkwoods 902 and Bomberger House. IT and Facilities are investigating.

Update: J1 should be working like normal again.

J1 is currently not working…your log-in will hang and eventually error out. IT is aware and currently working on this issue. Sorry for the trouble!

Maintenance is being performed on the Wi-Fi system between 6 PM and 9 PM on 5/14/25. The Wi-Fi will be down for a few minutes.

UPDATE: Wi-Fi is fully working again.

The Wi-Fi is not working in some locations.

I.T. is working on fixing it.

UPDATE: The network is back on-line as of 5:50 PM.

On Sunday, May 11, 12:30 PM to approximately 7:30 PM, IT will be upgrading the software on a core network device. This will result in an extensive outage of networked technology on campus. Services impacted are:
Phones
Wired Network
Wireless Network
Internet
Printing
Classroom Technology

If you are off-campus some services will remain available, including all Google services, Moodle, Salesforce, and www.emu.edu. However, Jenzabar systems including J1 and MyEMU will not be available on or off campus.

Update: work is now complete as of 6 pm on 5/13.  Please let us know if you have any questions by reaching out to helpdesk@emu.edu.  Thanks!

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On Tuesday, May 13, 2025, we will be upgrading Moodle to version 4.5. Moodle will be unavailable during the upgrade.
The upgraded Moodle will see user interface improvements, course editor upgrades, and easier access to external tools like Panopto and Voicethread.  Release notes can be found here.
If you have questions, please email helpdesk@emu.edu.