Update: our Moodle server should be working again. Please e-mail helpdesk@emu.edu if you still have trouble. Thanks!
Moodle is currently down due to what appears to be a DNS issue. Please standby for updates. We apologize for the inconvenience.
Update: our Moodle server should be working again. Please e-mail helpdesk@emu.edu if you still have trouble. Thanks!
Moodle is currently down due to what appears to be a DNS issue. Please standby for updates. We apologize for the inconvenience.
UPDATE: Everything is back on-line
Main Campus & WCSC are affected by an Internet outage. I.T. staff are on-site working on the problem and expect it to be resolved before the end of the day.
10:29 AM: Moodle is working again.
The Moodle website is not working at the moment. Technicians are working to resolve the problem.
UPDATE: Moodle is back on-line.
The Moodle website is not working at the moment. Technicians are working to resolve the problem.
Updates: 5:20 PM backup of database completed
6 PM Jenzabar indicates work is complete
The most noticeable activity is on J1 Web there will be an IIS restart. People using J1 Web will lose connections and the ability to communicate with the J1 Web server during the upgrade.
On myEMU (different than J1 Web), Web Application Services (WAS) and Client Application services will be stopped and restarted. myEMU should remain available but some data will either not be refreshed or be unavailable while the services are restarted.
Patch 7 will be available to any desktop users that want it on 2/1/2024. The patch affects 1098 and 1099 forms so folks in the business office are the people that need it.
Sorry for the short notice.
UPDATE 2: All services are back on-line.
UPDATE: Most services are back on-line. Any remaining web apps that are not responding should be back on-line shortly.
On Wednesday, December 27 8:00-12:00, IT will be upgrading the software on a core network device. This will result in an extensive outage of networked technology on campus. Services impacted are:
Phones
Wired Network
Wireless Network
Internet
Printing
Classroom Technology
If you are off-campus some services will remain available, including all Google services, Moodle, Salesforce, and www.emu.edu. However, Jenzabar systems including J1 and MyEMU will not be available on or off campus.
UPDATE: The problem is resolved. All websites on appsrv.emu.edu are working for both on-campus and off-campus.
appsrv.emu.edu is not accessible from outside EMU’s network.
From within EMU’s network, there is a browser prompt about an expired certificate.
Technicians are investigating.
1/4 UPDATE: The upgrade finished after a delay at around 10 pm last night. We are currently testing all parts of Moodle to make sure everything is working as it should. If you see something that you are not expecting, please e-mail helpdesk@emu.edu. Thanks!
3:35pm: The upgrade is still in process and our vendor is not able to give a timeframe on when it will be completed. We continue to monitor the upgrade and post updates when we have more information.
1:02pm: The upgrade is still in process and running smoothly. Moodle will remain unavailable until the process has completed. We hope it will complete by 3:00pm.
On Wednesday, January 3 9:00-1:00, Moodle will be unavailable while it is updated from version 4.0 to 4.1.
This is a minor update and you can read more about it here: https://docs.moodle.org/401/en/New_features
Updates are necessary to keep Moodle secure, supported and provide access to new features. The timing of this update is inline with our standard practice of updating Moodle in July and Christmas break. If you have any questions, please email helpdesk@emu.edu.
UPDATE 12/10/23
Both sites are now on-line
12/9/23
I.T. is investigating an outage on www.emu.edu and my.emu.edu
my.emu.edu is still accessible from on EMU’s campus
We are currently seeing reports of users having trouble using Google services like gmail.com or drive.google.com. Most users are seeing slowness or a 502 error after they log in. This appears to be transient and happening at different times. Refreshing the page might help after you have waited for a few mins. but Google ultimately will need to fix things. We will post any updates as we have them.
Update: Around 4 pm pages started to respond as they should.