UPDATE: The problem with inbound calls was resolved around 11:30 AM on Monday, 11/17.

We are experiencing an intermittent issue with inbound phone calls not being received. IT is looking into the issue.

There is an ongoing worldwide outage affecting some of Microsoft’s services, including how you log in to your EMU account and Microsoft Authenticator. Reports of slowness when doing this have been reported so far. We will post an update once the outage is over.

Update: The outage has been mitigated by Microsoft, and services are now back up this morning, operating as normal. Please reach out to helpdesk@emu.edu if you are still having trouble.

Update 10/27/2025 8:50 AM: The issue has been resolved. myEMU is now available off campus.

10/26 myEMU is accessible on Campus and via VPN. myEMU is not accessible off campus.

Helpdesk, Moodle, and Navigate are still available while myEMU is not accessible. Here are links to use these products:

• Helpdesk https://emu.teamdynamix.com/TDClient/368/Portal/Home/
• Moodle https://moodle.emu.edu/
• Navigate https://emu.campus.eab.com/home

On 10/29 technicians will be performing maintenance on the Wi-Fi in the Campus Center. No classrooms will be affected, and no downtime is expected, but some may experience slower-than-usual Wi-Fi performance for a brief period.

Service restored at 8:40PM

IT is currently working on restoring services on SISDB.

On 10/21/25 IT will be changing the Wi-Fi in the Seminary Building. Between 8 AM and 5 PM sections of the building may experience slow or non-existent Wi-Fi for periods of up to 15 minutes.

UPDATE: Upgrade is complete and has been successful. Operations have been tested, but please reach out to helpdesk@emu.edu if you run into issues after this morning.

Next Wednesday, September 17, from 9-11 am, is a scheduled Information Technology outage for Papercut in order to perform a necessary upgrade. Papercut will be unavailable during this time, which will result in an outage of all network printing, copying, and scanning on the Harrisonburg campus. The Lancaster site will be unaffected. Please make sure to do any needed prints or copies before this time, or you will have to wait till after the upgrade is complete.

If you have difficulty printing after the upgrade, please reboot your computer to trigger a restart of your Papercut client software.

If you have questions or concerns, please email the Information Technology Helpdesk: helpdesk@emu.edu.

UPDATE: The FortiClient is working again now.

The IT department is aware of an issue regarding FortiClient and will work on resolving the issue as soon as possible. You may receive the following error window when trying to connect:

Thank you for your patience as we work towards a resolution.

UPDATE 6/30: The problem has been fixed.

The voicemail-to-email feature of our phone system stopped working within the last few weeks. IT is now aware of this issue and working on fixing it.

Team Dynamics is experiencing an outage this morning. They are aware and investigating the issue. We are hopeful that the system will be back up as quickly as possible. Until the issue is resolved EMU IT is unable to access new and existing work orders. We will respond as soon as we are able. Sorry for the inconvenience this may cause.