Update 11/17/22 8:00AM – Broadcast messaging functionality has been restored.
Original: Sending broadcast messages from Gmail or another web client is currently not functional and IS is investigating. In the meantime, broadcast messages should be sent from the broadcast messaging web interface (emu.edu/broadcast)
Update 11:00PM: Upgrade is complete
EMU Information Systems is switching from Jira Service Management to TeamDynamix for IT service management, including Helpdesk and SIS ticketing. All open tickets will be migrated to the new system, and requestors/participants of open tickets may receive an email from helpdesk@emu.edu alerting them of successful ticket migration. This email will also contain a reply token unique to a customer’s ticket in our new platform.
On Sunday, October 23 beginning at 1 pm, the servers that provide wireless connectivity to the EMU network and access to the broader Internet will be down. Maintenance will begin at 1:00 PM and the upgrade should take no longer than two hours. Wireless connectivity and access to the broader Internet will be affected for most if not all users.
UPDATE: As of 9:45 connectivity has been restored.
A network switch has failed in the Seminary building, affecting connectivity in some areas of the first and second floors. IS is working on the problem.
UPDATE: As of 2:15 pm the update has been completed and all services have been restored.
On Sunday, August 14 beginning at 12:30 pm IS will be upgrading the software on a core network device. This will result in an extensive outage of technology on campus. All phone, network, and internet access will be unavailable. We recommend no one plan to do office work on campus on Sunday afternoon.
If you are off-campus some services will remain available, including all Google services, Moodle, Salesforce, and www.emu.edu. However, Jenzabar systems including J1 and MyEMU will not be available on or off campus.
If you have questions please email helpdesk@emu.edu.
There is an as-yet unknown issue with remote access using the VPN software. Technicians are working on the issue.
Update 7/18/2022
A solution is being tested.
Update 7/19/2011
Problem resolved. Contact the help desk if there continue to be issues.
Update: IS found additional problems that could not be resolved with this upgrade, and the upgrade was not successful. IS will be using the new information found in this procedure to continue working toward a solution. All services were restored by 12:45 am on July 8.
On Thursday, July 7, 2022, the servers that provide users with wireless connectivity to the EMU network and access to the broader Internet will be down. Maintenance will begin at 7:00 PM and the upgrade should take no longer than an hour. Wireless connectivity and access to the broader Internet will be affected for most if not all users.
Please reach out to helpdesk@emu.edu with any questions or concerns.
12:55 – The issue has been resolved. Contact the Helpdesk (helpdesk@emu.edu) if you continue to have issues.
There are reports of users not being able to connect to the wireless network. We are currently looking into solutions. Thank you for your patience.
Technicians rebooted the wifi controllers to resolve the issue.
UPDATE 2/21/22 9:05AM: This has been resolved.
UPDATE 2/18/22 10:15AM: There is a temporary workaround in place. Technicians will continue to monitor.
There is currently an issue in internet traffic routing. You can monitor reports of this issue at:
https://downdetector.com/status/quad9/
This may impact the following:
Technicians are monitoring the situation.