Update (4/14/23 12:02pm): Internet has been restored
Internet is unavailable in Lehman Auditorium. Technicians are working on the issue. Access should be restored by 12:15pm.
Category Archives: Uncategorized
Unscheduled: Machform Cloud
Update (4/4/2023): This issue is resolved
There are currently issues accessing the Machform Cloud system administrative interface. We are working with our support vendor to regain access.
Unscheduled: Email-to-print outage
Update 3/3/23 10:37AM: Email-to-Print is working again. If you have previously submitted a job that did not go through, you should get your confirmation email today.
Email to print is currently experiencing issues. Emails are being received but are not being passed to Papercut. Please do not resend jobs.
IS is investigating and will provide an update once we know more.
Internet outage Saturday, January 7, 9 am – 1 pm
On Saturday, January 7 from 9 am to 1 pm, Information Systems plans to replace a device involving EMU’s internet connection. During the outage, most network services will NOT be available from on-campus in Harrisonburg as well as Lancaster offices, including telephone service.
If you are off-campus, most services will remain available, including Google and Moodle, among others, however you will not be able to use a VPN to connect back to campus.
If you have questions please contact helpdesk@emu.edu
11/16/22 Unscheduled: Broadcast Messaging System
Update 11/17/22 8:00AM – Broadcast messaging functionality has been restored.
Original: Sending broadcast messages from Gmail or another web client is currently not functional and IS is investigating. In the meantime, broadcast messages should be sent from the broadcast messaging web interface (emu.edu/broadcast)
11/15/22 Scheduled: TeamDynamix
Update 11:00PM: Upgrade is complete
EMU Information Systems is switching from Jira Service Management to TeamDynamix for IT service management, including Helpdesk and SIS ticketing. All open tickets will be migrated to the new system, and requestors/participants of open tickets may receive an email from helpdesk@emu.edu alerting them of successful ticket migration. This email will also contain a reply token unique to a customer’s ticket in our new platform.
Scheduled Outage: Wireless and Network Connectivity
On Sunday, October 23 beginning at 1 pm, the servers that provide wireless connectivity to the EMU network and access to the broader Internet will be down. Maintenance will begin at 1:00 PM and the upgrade should take no longer than two hours. Wireless connectivity and access to the broader Internet will be affected for most if not all users.
Unscheduled: Seminary network switch failure
UPDATE: As of 9:45 connectivity has been restored.
A network switch has failed in the Seminary building, affecting connectivity in some areas of the first and second floors. IS is working on the problem.
Scheduled outage: major network core software upgrade
UPDATE: As of 2:15 pm the update has been completed and all services have been restored.
On Sunday, August 14 beginning at 12:30 pm IS will be upgrading the software on a core network device. This will result in an extensive outage of technology on campus. All phone, network, and internet access will be unavailable. We recommend no one plan to do office work on campus on Sunday afternoon.
If you are off-campus some services will remain available, including all Google services, Moodle, Salesforce, and www.emu.edu. However, Jenzabar systems including J1 and MyEMU will not be available on or off campus.
If you have questions please email helpdesk@emu.edu.
Unscheduled Outage: Remote Access VPN
There is an as-yet unknown issue with remote access using the VPN software. Technicians are working on the issue.
Update 7/18/2022
A solution is being tested.
Update 7/19/2011
Problem resolved. Contact the help desk if there continue to be issues.