UPDATE: Wi-Fi is fully working again.
The Wi-Fi is not working in some locations.
I.T. is working on fixing it.
Scheduled: Network Upgrade
UPDATE: The network is back on-line as of 5:50 PM.
On Sunday, May 11, 12:30 PM to approximately 7:30 PM, IT will be upgrading the software on a core network device. This will result in an extensive outage of networked technology on campus. Services impacted are:
Phones
Wired Network
Wireless Network
Internet
Printing
Classroom Technology
If you are off-campus some services will remain available, including all Google services, Moodle, Salesforce, and www.emu.edu. However, Jenzabar systems including J1 and MyEMU will not be available on or off campus.
Unscheduled: Broadcast email system
Update: The issues with the direct email function for authorized users in the Broadcast email system has been resolved as of 11AM on 4/16.
The direct email function is currently not working, and IT is working on fixing this issue. Users can still use emu.edu/broadcast, but this will not support sending from a shared mailbox. Please contact helpdesk@emu.edu if you have any questions. We apologize for the inconvenience.
Unscheduled: Slow Internet Access
UPDATE: Internet speed is back to normal as of 8:17 AM.
Internet access is slower than usual. IT is investigating.
Unscheduled: Transfer of Salesforce data to SQL Server is disrupted
Update: The problem has been resolved.
The CData package EMU uses to transfer salesforce data to a SQL Server backup database is not working. EMU is currently working with the vendor to resolve this issue. Most end users will not notice the problem. Some J1 data will be out of sync with Salesforce data until the problem is resolved.
Unscheduled: J1
Update: This problem was resolved for most modules at 12:30PM. EMU is continuing to have problems with: Transaction Groups on the transfer of payment information from one system to another system.
Inserting new records into Jenzabar is failing on several screens. Jenzabar has been contacted. There is no estimate for recovery time.
Unscheduled: web pages are slow to start loading
UPDATE: The problem cleared up.
The 3rd party that provides services that web browsing depends on is running slower than usual this morning.
The IT department is monitoring the situation.
Scheduled: Network Upgrade
UPDATE: Everything is back on-line as of 4:40 PM.
On Sunday, Feb 2, 2025 1:30 pm until 5:30 pm IT will be upgrading the software on a core network device. This will result in an outage of networked technology (including internet) that will last 15-60 minutes during the process, impacting Harrisonburg campus and the Lancaster site.
Systems impacted are:
- Phones
- Wired Network
- Wireless Network
- Internet
- Printing
- Classroom Technology
- myEMU
- Computer Labs
If you are off-campus some services will remain available, including all Google services, Moodle, Salesforce, Navigate and www.emu.edu. However, Jenzabar systems including J1 and MyEMU will not be available on or off campus.
Check status.emu.edu for the current status of the outage.
If you have questions please email helpdesk@emu.edu.
Unscheduled: Internet Outage
UPDATE: Internet service has been restored.
EMU is currently experiencing an internet outage. Technicians are working on the issue. This outage post will be updated as details emerge.
Scheduled: Jenzabar EOY Patch
Users should logout out of J1 desktop at the end of their workday on January 7, 2025. This will allow Jenzabar to Patch our servers for changes. Maintenance is to be performed between 7 PM on January 7th and 4 AM on January 8th.
If users forget to log out before the maintenance begins, their J1 Sessions will be kicked out. Any unsaved transactions will be lost.