Unscheduled: Moodle File Picker, Grader, Theme & Google Drive Integration Issues

Blackboard/Moodle

October 8, 2025, 9:00 pm:

  • The Moodle “Space” theme has been restored.
  • Access to browse your Google Drive files using Moodle’s Google Drive plugin has been discontinued by Moodle in response to Google’s continuing efforts to protect user data.
  • Please contact helpdesk@emu.edu with any questions.

October 1, 2025: IT has reached out to Space Theme support, requesting an update that will allow EMU to use the Space Theme and have a working Grader and File Picker. IT will implement the Space Theme once it has been updated by support.

September 30, 2025: Moodle support traced the File Picker issue to the Space Theme that was implemented in May. IT has reverted to the Boost theme in order to restore File Picker functionality. 

September 29, 2025: The Helpdesk began receiving reports about issues using the File Picker and Grader in Moodle. IT staff reached out to Moodle support.

Scheduled myEMU, J1, PowerFAIDS

myEMU, Student Information System (Jenzabar EX), Student Information System (SIS)

Progress Notes:

10:05 PM all VMWare servers are now available

9:30 PM J1 Web & the reportserver are now available. Other VMs are still recovering

9:25 PM J1 Desktop, myEMU, & PowerFAIDS are now available. J1Web is not currently available.

9:20 PM Progress is being made. But myEMU, J1, and PowerFAIDS are still not available

8:55 PM Maintenance is taking longer than originally planned. MyEMU, J1, and PowerFAIDS are currently unavailable.

Helpdesk, Moodle, and Navigate are all available. Here are links to use these products:

7:24 PM SISDB has been shut down for maintenance

Original outage message:

SISDB will be shut down this evening for a brief period for VMware maintenance starting at 7 PM. All databases hosted on SISDB will be unavailable while the server is down. Users will not be able to use J1, myEMU, PowerFAIDS, and other applications relying on SISDB databases.

Scheduled: PaperCut Upgrade 9/17/25 9:00AM – 11:00AM

Uncategorized

UPDATE: Upgrade is complete and has been successful. Operations have been tested, but please reach out to helpdesk@emu.edu if you run into issues after this morning.

Next Wednesday, September 17, from 9-11 am, is a scheduled Information Technology outage for Papercut in order to perform a necessary upgrade. Papercut will be unavailable during this time, which will result in an outage of all network printing, copying, and scanning on the Harrisonburg campus. The Lancaster site will be unaffected. Please make sure to do any needed prints or copies before this time, or you will have to wait till after the upgrade is complete.

If you have difficulty printing after the upgrade, please reboot your computer to trigger a restart of your Papercut client software.

If you have questions or concerns, please email the Information Technology Helpdesk: helpdesk@emu.edu.

Scheduled: Wifi Cert Update

Wireless

We’ve identified an issue affecting Wifi Network Connectivity and Google Cloud Services. To restore access we will be deploying a new Wifi Security Certificate. Once the certificate has been deployed users will need to accept the new certificate when reconnecting to EMU Wifi.

You may see a certificate prompt — please accept the new certificate to continue using the network.

This work is scheduled to begin Friday August 15th @ 7:00am

We appreciate your prompt attention and apologize for the disruption.