Blackboard problems – status report

Thursday December 14, 2006 8:00am - Friday December 15, 2006 4:48pmBlackboard Serveradmin

As of 9:30 AM, Fri, Dec 15:
Blackboard is now accessible, however any FILES that were UPLOADED on Wednesday are not accessible. This does NOT include grades, discussions, etc., only uploaded files (Word documents, power point files, etc.) Information Systems is working to restore those files this morning.

AS of 3:00 PM, Fri, Dec 15:
Further research this morning (Fri) revealed that files that were UPLOADED between last Wed (12/6) and this Tue (12/12) were also missing. These have now been restored and Info Systems has located the files uploaded on Wed (12/13) and these will be restored within the next several hours.

At 3:55 PM Friday, the server needed to be restarted in order to complete the final phase of the restore procedures. This resulted in an outage of several minutes.

As of 4:30 PM Friday, the system is running normally and all files (that we know about) have been recovered and restored.

Campus Web outage

Tuesday December 12, 2006 7:00am - 8:00amCampus Webadmin

Campus Web will be unavailable for one
hour on Tuesday, December 12 beginning at
7:00 am. for a routine procedure. SIS will be available and will not be affected by this outage.

FSAPPS server crash

Monday December 11, 2006 8:11pm - Tuesday December 12, 2006 7:30amFile Serveradmin

FSAPPS crashed – powercycled server to get it going again. No console control. Had “abend screen” on console

Email problems

Friday December 8, 2006 3:00pm - 3:30pmEmailadmin

Certain components of the email system, particularly Sympa (listservs) were unresponsive due to a problem with the email server.

TServe stopped responding

Monday December 4, 2006 2:15pm - 2:30pmTerminal Serveradmin

Lancaster users reported not being able to access TServe. It was non-responsive, and was rebooted.

Connection problems with ST (Student file server)

Friday December 1, 2006 11:50am - 12:10pmFile Serveradmin

File server is not responding correctly. It was rebooted.

Network routing outage

Tuesday November 28, 2006 1:15am - 7:45amNetworkadmin

A critical piece of network equipment stopped functioning, leaving most network resources unavailable.

The device has been reset, and is now functioning normally.

Lancaster Internet connectivity problems

Tuesday November 21, 2006 9:00am - 2:00pmNetworkadmin

Lancaster users were unable to initiate or maintain terminal server connections. A hardware problem was identified by a TCW engineer later in the afternoon. A replacement unit has been received, and will be installed on Friday.

Printing not available for fac-staff

Monday November 20, 2006 11:00am - 12:35pmFile Serveradmin

Printing for many faculty-staff printers was not working.

A configuration file change corrected it.

November scheduled maintenance

Saturday November 18, 2006 7:00am - 3:00pmFile Serveradmin

UPDATE at 2 p.m: Maintenance has been successful, though systems will not be available until about 3 p.m.
—
A support pack will be applied to EMU’s fileservers, affecting file and print services. This is a routine maintenance procedure to ensure server stability and security.

Working with files on the network during this period is STRONGLY discouraged.

E-mail, calendar and other services that depend on the Royal Password will be unavailable during periods of this outage.

Other services, such as Internet access, Campusweb and Blackboard will remain available.

IS Outages

Check back for updates to any EMU-IS outages!