A patch to fix a current problem with displaying foreign language characters is scheduled to be applied.
Monthly Archives: March 2005
Internet outage
There needs to be a short internet outage of approx 5 min. This is to change a configuration on our internet router to stay in sync with our internet provider. This should help with the stability of our internet connection.
Done, we are now on a new router from Ntelos. BGP also now has a password attached to it, and the routes have been changed.
Webmail and wireless services slow
InfoSys is working to identify the source of heavy load on the server hosting Webmail and wireless authentication services. Until the problem is diagnosed and resolved Webmail service may be periodically disrupted and users may not be able to authenticate to the EMU wireless network. We are doing everything possible to resolve the situation rapidly and we apologize for the inconvenience.
webmail server reboot
The webmail server needs to be rebooted to resolve an issue that causes services to fail periodically.
The update did not succeed. IS will resolve this and schedule a future reboot.
Webmail database upgrade
Due to security vulnerabilities an upgrade of the webmail database backend software is required. This will affect webmail only. Users of Outlook should not be affected.
Internet outage
Internet service was not available. We checked with our provider, which said a major outage ocurred, but that service had been restored.
iService Desk offline for data maintenance
This morning PhysPlant personnel noted corruption in the TMA data file. The file has been sent to TMA tech support for repair. iService Desk (and the rest of TMA) is unavailable until the file has been sent back.
The situation has been resolved through conversation with TMA tech support.
Goldmine server
The Goldmine terminal server (used by the Admissions department) ran out of drive space earlier today and was taken off-line to have a larger hard drive put in. No data was lost and all systems are now functioning perfectly.
Tcell Outage
TCell appears to have received a power-down signal from the UPS while DJ was working on it this morning. Tcell went off line at 7:41 according to Sam’s check-up scripts. It was functional by 9am.
Mail was queued in the interim and may take up to four hours for delivery. No disruption in DNS services was noted.
See WO 16179 for more info.
Internet Outage
Our internet provider is experiencing a technical difficulties. They have not indicated when to expect service to resume.
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3/18/05 04:45pm Problem is with a large router at our ISP’s (nTelos) facility. InfoSYS opened a trouble ticket with nTelos. At about 4:30pm service was briefly restored following an nTelos “power cycle” but soon went down again about 4:30pm. No estimated time for restoration of service.
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3/17/05 05:05pm Info Systems contacted nTelos for an update. System is still down. Likely a major problem since the previous power cycle of the nTelos router failed to fix the problem. There is no estimate on when service will be restored. Since it is now almost an hour prospects are NOT good for a quick fix. Could be several hours. nTelos will confirm with Info Systems when they believe the problem is solved.
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3/17/05 05:30pm InfoSystems received call from nTelos that the problem has been resolved.