Monthly Archives: November 2022

Scheduled: SISDB Maintenance

6:12 AM Update: SQL Server has restarted. All services other than DBAmp and the Salesforce Backups database are now available. Ungoing work with configuring DBAmp will take several hours

DB Amp needs to be upgraded to continue transferring data from Salesforce to SQLServer. Other items relying on SQL Server (Jenzabar, PowerFAIDS, myEMU, …) will not work during the upgrade.

Upgrade will start at 6 AM11/24/2022 (Thanksgiving morning). Planned completion is 6:15AM on 11/24/2022.

11/15/22 Scheduled: TeamDynamix

Update 11:00PM: Upgrade is complete

EMU Information Systems is switching from Jira Service Management to TeamDynamix for IT service management, including Helpdesk and SIS ticketing. All open tickets will be migrated to the new system, and requestors/participants of open tickets may receive an email from helpdesk@emu.edu alerting them of successful ticket migration. This email will also contain a reply token unique to a customer’s ticket in our new platform.