6509 MSFC router – problem loading ACL
rolled back ACL change
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FS server rebooted
FS file server – high utilization. Java processes were high. Was rebooted.
Seg wasn’t loaded yet.. bummer.
ST Novell server reboot
ST showed high processor utilization – wouldn’t respond to any commands. Busiest threads were 2 java and 1 server.
FS server unavailable
FS again experienced problems and was rebooted.
Server FS unresponsive
FS was not responding, but not showing unusually high disk or processor activity. It was rebooted.
Mail servers rebooted
E-mail servers experienced problems after the FS server crashed. They were rebooted.
FS server rebooted
Server FS had high utilization, causing it to be inaccessible. It was rebooted.
Problem with legacy listservs
There was a problem with a server which caused listservs in the old Majordomo system to fail. Users were receiving blank messages. Lists in the new Sympa system were not affected.
FS Backup Failed Mid-Process, Reboot Requried
Nightly backup failed on Faculty/Staff (FS) file server causing the server to become unstable. Various login authentication services affected. Info Systems techs rebooted FS server at 9:30am.
Intermittent Internet Connection Outages
Beginning about 5:45pm the EMU Internet connection had intermittent outages lasting 15-25 minutes each. We are not sure what is causing these outages. Our Internet service provider (ISP) has been contacted and they are monitoring the circuit and will give us an assessment later this evening.
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At 9:45pm tonight we received report from our ISP that no problems with our Internet circuit have been observed in the logged events. The circuit will continue to be monitored. (posted 11/23/05 22:30)
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There have been repeated outages of about 20-30 minutes about every 2-3 hours on Thanksgiving Day (11/24). We do not know the cause of the outages. We have limited resources available to troubleshoot the problem. We have initiated an automated monitoring service to assist with our diagnosis. (posted 11/24/05 19:30)
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External monitor log indicates that 20 minute outages continue to occur but NOT consistently every 2 hours. Further diagnostics on Friday morning (11/25) indicate that the problem is probably within the EMU network infrastructure. Info Systems is working to diagnose the problem and fix it. (posted 11/25/05 11:50).
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Info Systems techs worked on-site from 12:30-3:00pm (11/25) and concluded the problem was internal to EMU. Rebooted one of the primary Internet connection components. System appears to be working since then. This outage log will be left open until Monday, 11/28. (posted 11/26/05 9:30pm)