Update 20161122 04:15pm: All systems are now functioning normally.
Voicemail and some phone extensions on the Harrisonburg campus are down. Noteable extensions include our information line–540 432 4000–and the Helpdesk–540 432 4357.
Technicians are investigating the problem.
Technicians are working to resolve the issue.
Currently phone.emu.edu is unavailable. Technicians are working to resolve the issue.
There is an issue with incoming toll free calls. If the call goes to voicemail, the call is dropped 10 seconds into the voicemail message.
Update, 10:20am: All functions are tested and working. Outage closed. Exception: Park View FCU ATMs in the Campus Center and University Commons are not working. Park View FCU technicians were aware this might happen; we will be working them to resolve this issue.
Update, 9:45am: 800-number calling is restored.
Update, 9:00am: 911 service is now restored. Technicians are working on 800-number calling.
Update, 8:30am: Local and long-distance calling is working; 911 and 800-number calling are not. Technicians are working to resolve the outstanding issues.
On March 5 from 8-8:30am we will be upgrading a major component to the phone system at the Harrisonburg campus, Lancaster will not be affected. At the beginning of the upgrade existing calls will be dropped. Inbound calling will be available again immediately, however outbound calling may be unavailable for up to thirty minutes.
The SCSI controller in our voicemail server needs to be replaced. During replacement, voicemail will be unavailable. Unanswered calls will continue to ring until the caller hangs up during this time.
*UPDATE* A problem with a replacement part delayed bringing the voicemail server back.
The voice mail system is down. Technicians are currently working to restore voicemail service.
The redundant hard drive in our voicemail system failed, and we will need to shutdown the voicemail system to replace it.
The outage took longer than expected due to some file corruption, but was otherwise successful.
In order to add redundancy for message storage on our voicemail system, we will need to shutdown voicemail at 5 PM on Monday, March 7, and at 5 PM on Friday, March 11 for approximately two hours.
Because drives will be switched out of our voicemail system, messages that are received after March 7 will be available until the evening of March 11, after which they will be lost. It is important that you check your voicemail on March 11 before 5 PM to avoid losing unchecked messages.
The voicemail system will be unavailable for two hours during an offline diagnose and verify.