All posts by Jordan Leaman

Scheduled: Papercut Upgrade 4/24/23 7:00AM – 7:30AM

Copiers (PaperCut), Printing

Update 4/24/23 3:00PM: All MFDs have been updated and outage is complete

Update 4/24/23 1:30PM: A certificate change has caused a temporary outage of copying and scanning function on some Ricoh MFDs.

Monday, April 24, 7:00AM to 7:30AM is a scheduled Information Systems outage for Papercut in order to perform a necessary upgrade. Papercut will be unavailable during this time, which will result in an outage of all network printing, copying, and scanning on the Harrisonburg campus. The Lancaster site will be unaffected.

If you have difficulty printing after the upgrade, please reboot your computer to trigger a restart of your Papercut client software.

If you have questions or concerns, please email the Information Systems Helpdesk: helpdesk@emu.edu

Scheduled: Papercut Upgrade 1/4/23 7:30AM-8:30AM

Copiers (PaperCut)

Update 1/4/23 8:15AM: Upgrade was successful, printing functionality restored.

Wednesday, January 4, 7:30AM to 8:30AM is a scheduled Information Systems outage for Papercut in order to perform a necessary upgrade. Papercut will be unavailable during this time, which will result in an outage of all network printing, copying, and scanning on the Harrisonburg campus. The Lancaster site will be unaffected.

If you have difficulty printing after the upgrade, please reboot your computer to trigger a restart of your Papercut client software.

If you have questions or concerns, please email the Information Systems Helpdesk: helpdesk@emu.edu

11/15/22 Scheduled: TeamDynamix

Uncategorized

Update 11:00PM: Upgrade is complete

EMU Information Systems is switching from Jira Service Management to TeamDynamix for IT service management, including Helpdesk and SIS ticketing. All open tickets will be migrated to the new system, and requestors/participants of open tickets may receive an email from helpdesk@emu.edu alerting them of successful ticket migration. This email will also contain a reply token unique to a customer’s ticket in our new platform.

Scheduled: Papercut Upgrade

Copiers (PaperCut), Printing

Update 10/20/22 8:15AM: Upgrade is complete and all services have been restored

Thursday October 20, 6:00AM to 8:00AM is a scheduled information system outage for Papercut in order to perform a necessary upgrade.  Papercut will be unavailable during this time, which will result in an outage of all network printing, copying, and scanning on the Harrisonburg campus.  Lancaster campus will be unaffected.

If you have difficulty printing after the upgrade, please reboot your computer to trigger a restart of your Papercut client software.

If you have questions or concerns, please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357.

Scheduled Outage: EMU VPN

VPN

On Tuesday, June 21, 2022 from 5:00PM to 5:45PM we will be updating a component of the EMU VPN to a newer software version. New connections to the EMU VPN will not work during the upgrade. VPN connections already active at the time of the upgrade will not be affected.

If you have questions, please email helpdesk@emu.edu.

Unscheduled Outage: Microsoft Authentication

Uncategorized

Update: by 5 pm it appears that much of the original problem was resolved. By 7 pm, the remaining lingering effects were fixed.

As of 4pm this afternoon there are numerous reports of an outage related to Microsoft Authentication which is used for signing into various EMU Services. IS is aware of the situation and will post updates as Microsoft resolves this issue

See more: https://downdetector.com/status/windows-azure/

Scheduled: Papercut Upgrade

Printing

Update 7:00 AM: Upgrade is complete, printing services have been restored

Tuesday April 20, 6:30AM to 7:30AM is a scheduled information system outage for Papercut in order to perform a necessary upgrade.  Papercut will be unavailable during this time, which will result in an outage of all network printing, copying, and scanning on the Harrisonburg campus.  Lancaster campus will be unaffected.

If you have difficulty printing after the upgrade, please reboot your computer to trigger a restart of your Papercut client software.

If you have questions or concerns, please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357.