Category Archives: Email

E-Mail Server Failed to Start Properly Following UPS Failure

Sunday March 6, 2005 11:00pm - Monday March 7, 2005 3:15amEmailadmin

Email server is not working properly. Mail is being handled but users cannot access the server. Problem followed power failure on a UPS in Data Center about 8pm on Sunday, 3/6. UPS placed back online by 1am, 3/7 but mail server authentication services would not start properly on re-boot of server. It is believed to be related to changes made to the authentication system the week of 3/1.
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3:00am — After numerous attempts to have authentication services start correctly (using the newer configuration) it was decided to return to the older authentication system. This was successful. Jason will have to debug the system when he returns to work on Thursday, 3/10.

Email delivery delay

Thursday February 10, 2005 9:25am - 10:55amEmailadmin

The virus scanner on tcell failed to restart correctly after reloading virus patterns, causing email delivery to be delayed until the scanner was restarted manually.

Email Delivery Delay

Saturday September 4, 2004 8:30am - 9:30amEmailadmin

A routine maintenance procedure needs to be performed on one of the email servers. This will result in a delay in delivery of new email messages while the procedure is being performed. After the procedure is finished new messages will be delivered.

Mail delivery delays

Monday August 30, 2004 10:00pm - Tuesday August 31, 2004 8:30amEmailadmin

A problem occurred during the night on one of EMU’s mail servers that prevented delivery of new messages. No messages were lost, however, they were just delayed until the problem was fixed.

You may have received warning messages informing you that your message couldn’t be sent for four hours. If so, you do not need to resend your message. It will be delivered normally.

mail server problems

Monday August 23, 2004 7:00pm - 8:00pmEmailadmin

On Friday evening a database problem occurred on the mail server. The server was brought back online but the original database issue had not been entirely resolved and errors were occurring. The server was available intermittently during this outage while a more effective solution was put in place.

Mail server database problem

Friday August 20, 2004 6:00pm - 7:06pmEmailadmin

The email database on the mail server has been corrupted. Repairs are ongoing as of 6:07PM.

As of 7 PM, the problem has been discovered and fixed. It seems to be working normally.

Email server upgrade

Monday July 12, 2004 6:30am - 8:15amEmailadmin

Beginning at 6:30 AM Monday morning and lasting until 8:00 AM, the email server will be taken offline for an upgrade. Email will be unavailable during this time. Web services which require logging in will also be unavailable at times during the upgrade.

8:15 AM All known issues have been resolved and upgrade has been completed successfully.

Mail and calendar server testing and imaging

Wednesday June 2, 2004 6:30am - 8:00amEmailadmin

The primary mail server (MS) will be offline for testing to prepare for the Novell upgrade later in June and so that an image can be taken of the current configuration. Email will be inaccessible during the outage though no email will be lost.

The calendar server will also be offline for imaging. No data will be lost but calendar services will be unavailable.

Short WebMail Outage to Preserve Reconfiguration

Wednesday March 24, 2004 7:00am - 7:45amEmailadmin

The changes made to the WebMail server will need to be backed up. This will be done with a 45 minute outage between 6;45am and 7:45am on Wed morning, 3/24. The actual time will likely be between 30 and 40 minutes.

Only the WebMail server will be down during the outage. The main mail server will not be affected and no mail will be lost.

Webmail outage

Monday March 22, 2004 10:30am - Tuesday March 23, 2004 2:30pmEmailadmin

10:30AM, MON 3/22: A small routine upgrade procedure failed on the webmail server this morning. While this was being fixed, an additional problem occurred which is very serious and will take a few hours to correct. This affects only accessibility and will not result in lost email.

04:00PM, MON 3/22: Indications are that the WebMail server hardware failed during the routine procedure this morning. WebMail services will be re-deployed to the mail server itself. One server will temporarily be doing the work of two. Performance will be impacted — the extent of the slowed performance is unclear.

06:00PM, MON 3/22: Webmail services are available for on-campus users, but off-campus users will not be able to access webmail until Tuesday, 3/23. The temporary solution will result in slower e-mail server performance. Please be patient. One server is now doing the work previously done by two. Info Systems is working to develop a plan for returning a second e-mail server to service with appropriate hardware.

11:00AM, TUE 3/23: Webmail is available both ON and OFF campus. However, performance is slow and SENDING e-mail messages may fail in some instances. Technicians are working to reconfigure server hardware to address these performance issues. It is anticipated that this work will be completed by end of day today (Tue, 3/23).

02:30PM, TUE 3/23: Webmail services moved off the main mail server to another web server. Main mail server should be able to reduce the queues of messages for delivery. Quirks with WebMail (i.e. attachments, groups, inbox display) should be fixed. Users should reboot their computers before connecting to WebMail to assure proper connectivity.

IS Outages

Check back for updates to any EMU-IS outages!