Category Archives: Student Information System (SIS)

myEMU and Jenzabar EX scheduled outage

myEMU, Student Information System (Jenzabar EX), Student Information System (SIS)

Saturday, January 2, 8:00 am to Sunday, January 3, 5:00 pm is a scheduled information systems outage for Student Information Systems (EX) and myEMU. We will be installing a major upgrade. EX and myEMU will be unavailable during this time.

We expect the outage to be for only EX and myEMU. No other systems will be affected.

Moodle will remain available at moodle.emu.edu .

If you use EX and your computer is not shut down during the upgrade, you will need to restart it for EX to work correctly.

If you have questions or concerns please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).

myEMU and EX outage

myEMU, Student Information System (Jenzabar EX), Student Information System (SIS)

Information Systems plans a scheduled systems outage for Student Information Systems (EX) and myEMU between 8am and 8pm on one day between 26 Dec and 31 Dec. We are working to finalize the date and will inform the campus when we do.  We will be installing a year-end upgrade. EX and myEMU will be unavailable during this time.

We expect the outage to be for only EX and myEMU. No other systems will be affected.

Moodle will remain available at moodle.emu.edu .

If you use EX on a PC and have not shut it down for the weekend, you will need to reboot it after the update, before you first use EX next week.

If you have questions or concerns please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).

ALL network services unavailable Monday, December 28

Network, Student Information System (SIS), Web Applications, Web Server, Wireless

ALL network services will be unavailable Monday, December 28 from 7:30 AM to 7:30 PM. This includes all wired and wireless network connectivity and any service that relies on it. All EMU websites including but not limited to www.emu.edu, my.emu.edu, and moodle.emu.edu will be unavailable on and off-campus. This is the third of three major outages required to upgrade core network equipment.

At the Lancaster site, wireless and any connectivity to Harrisonburg will be affected, but other services should remain available.

If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).

myEMU and EX scheduled outage

myEMU, Student Information System (Jenzabar EX), Student Information System (SIS)

Saturday, November 7, 8:00 am to Sunday, November 8, 5:00 pm is a scheduled information systems outage for Student Information Systems (EX) and myEMU. We will be installing a major upgrade. EX and myEMU will be unavailable during this time.

We expect the outage to be for only EX and myEMU. No other systems will be affected.

Moodle will remain available at moodle.emu.edu .

If you use EX on a PC and have not shut it down for the weekend, you will need to reboot it after the update, before you first use EX next week.

If you have questions or concerns please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).

myEMU and EX upgrade

Student Information System (SIS)

Saturday, May 9, 8:00 am to Sunday, May 10, 5:00 pm is a scheduled information systems outage for Student Information Systems (EX)  and myEMU.  We will be installing a major upgrade.  EX and myEMU will be unavailable during this time.

We expect the outage to be for only EX and myEMU. No other systems will be affected.

Moodle will remain available at moodle.emu.edu .

If you use EX on a PC and have not shut it down for the weekend, you will need to reboot it after the update, before you first use EX next week.

If you have questions or concerns please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).

myEMU and EX upgrade

myEMU, Student Information System (Jenzabar EX), Student Information System (SIS), Uncategorized

From Friday evening December 26 at midnight (Saturday 0:00 hours)  originally expected to Sunday December 28 at 8:00pm is a scheduled information systems outage for EX (SIS) and myEMU. We will be upgrading the database server that hosts these systems. EX (SIS) and myEMU will be unavailable during this time.

Note the extended expected time of this outage: midnight Friday evening to 8pm Sunday.

Only EX (SIS) and myEMU will be affected by this outage. No other systems will be affected.

If you have questions or concerns please contact the information systems helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).

Unscheduled: Outage affecting multiple systems

Multiple Servers, myEMU, Student Information, Student Information System (Jenzabar EX), Student Information System (SIS)

Updats 20141031 10:40am: All systems are now functional.

Update 20141031 9:50am: myEMU and computer logins are now working. Jenzabar EX is offline for validation. Other systems remain offline at present.

An unexpected failure in our virtual server cluster affected multiple systems. A partial list follows:

  • myEMU and Jenzabar EX
  • Desktop and lab logins
  • Illiad library system
  • TMA physical plant work management

myEMU timecard entry problem — fix to be installed

myEMU, Student Information System (SIS)

Tomorrow morning Tuesday, October 21 from 6:00 to 7:00 am is a out-of-schedule maintenance outage for myEMU. We will be installing a fix for a problem introduced in Saturday’s myEMU upgrade.  myEMU will be the only system affected.

For employees (staff and students) who enter their hours online…..the Timecard Approval link will not work Monday. It should be available tomorrow again after Tuesday morning’s update.

If you have questions or concerns please contact the Information Systems Helpdesk: helpdesk@emu.edu or 540.432.4357 (x4357 on the Harrisonburg campus).